At AmericanExpress, I consult with Centurion CardMembers to understand their needs and coordinate personalized travel, including domestic and international flights and hotel arrangements. I use the Sabre360 booking platform and help clients make use of relevant card benefits.
From July 2024 to December 2025, I worked on the test team for Project NorthStar, supporting high-profile and engaged clients, including Board of Directors. After the campaign went companywide, I stayed on as an Associate Relationship Manager and volunteered as a Compliance Champion to help reduce team write-offs and improve understanding of compliance errors and solutions.
At DoubleTreebyHilton at the EntrancetoUniversal Orlando, I served tour, travel, corporate, and social groups as Convention Services Manager. I coordinated event logistics and worked with departments before and during meetings and events.
Earlier, I worked in front desk and concierge roles at DoubleTreebyHilton and Disney’s All-Star Movies Resort, and as a Freelance Wedding Coordinator. At Walt Disney WorldResort, I assisted with the Grand Opening of ToyStoryLand, trained new employees, and facilitated an introduction class for new Cast Members.
