Open to opportunities

Megan Phillips

@meganphillips2

Travel Consultant at Abercrombie & Kent, tailoring itineraries to client preferences and building repeat-customer relationships.

United States

Message

At Abercrombie & Kent, I recommend travel options and create itineraries tailored to each client’s preferences, budget, and destinations. I also advise clients on travel documents and visa requirements, and keep booking records and updates accurate.

At Holiday Inn and Suites, I generated event and group sales for ballrooms, conference rooms, and dining spaces. I coordinated events from inquiry through billing and follow-up, and prepared BEOs and contracts to support event execution.

Earlier, I worked at Easton Hampton Inn and DH2 INC in guest service and hospitality operations. At DH2 INC, I managed inventory and schedules across five locations, interviewed and trained employees, and served as Manager on Duty.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

Abercrombie & Kent

Oct 2021 - Present (5 years)

Delivered personalized travel recommendations and itineraries, increasing client satisfaction. Resolved client inquiries and issues promptly, achieving high customer satisfaction.

CRM Software Travel Planning itinerary planning Customer Service Research Vendor Relations Sales

Sales Manager

Holiday Inn and Suites

Nov 2018 - Oct 2021 (2 years 11 months)

Generated private event and group block sales, increasing event bookings and revenue. Prospected new accounts and reconnected with lost business to boost sales performance.

Sales Management Event Planning Vendor Management Contract Preparation Catering Upselling Client relationship development Staff Management

Front desk agent

Easton Hampton Inn

Oct 2017 - Nov 2018 (1 year 1 month)

Organized, confirmed, and processed guest check-ins and check-outs, ensuring efficient front desk operations. Provided guests with comprehensive room and hotel information, enhancing guest satisfaction.

Frontdesk Customer Service Hotel Experience Guest Relations

Personal assistant

Unknown

Jun 2015 - Sep 2017 (2 years 3 months)

Completed errands efficiently, supported daily household and personal needs, and maintained household organization. Handled banking tasks and managed communications and scheduling.

Time Management Communication Skills Organization Banking

Cashier/Beverage Cart driver/Staff Manager

DH2 INC

Apr 2011 - Jun 2015 (4 years 2 months)

Prepared food and operated as cashier in snack bar, delivering prompt service. Managed inventory, interviewed and trained new employees, and created staff schedules across multiple locations.

Cashier Inventory Management Staff Management Training Scheduling Customer Service