I want to contribute to my team and my guests in a meaningful and impactful way. I like building relationships and finding new and exciting ways to improve upon my skill set, but also upon how my role is carried out. I am a team player and I enjoy helping others.
Looking for a job
JENNIFER WAKELIN
@jennwakelin
Disney trained Guest Service expert and travel sales professional, who brings dynamic ideas and over 20 years experience to your role.
United StatesWhat I'm looking for
At Norwegian Cruise Line, I exceed monthly sales goals and daily productivity requirements while building lasting relationships with Guests. I use my product knowledge and firsthand cruise and world travel experience to help create vacations tailored to their needs.
I also create daily chat themes, training documents, and a weekly newsletter to encourage team engagement and recognition. After being selected for the Manager In Training Program in 2024, I developed my leadership skills in preparation for future management opportunities.
Experience
Work history, roles, and key accomplishments
Current
Exceeds monthly sales goals and daily productivity requirements while developing strong relationships with guests. Enhances leadership skills through Manager In Training Program and acts as a brand ambassador and product expert.
Handled a wide range of customer service interactions including ticket sales, flight issues, and general inquiries. Met established call volume and satisfaction goals and was recognized for excellent service.
GT
Travel Counselor
Grand Circle Travel
Sep 2011 - May 2014 (2 years 8 months)
Met and exceeded established sales metrics using exemplary closing and sales techniques in a high-volume inbound call center. Developed and executed sales mentoring programs for new hires.
Education
Degrees, certifications, and relevant coursework
WS
Watertown High School
High School Diploma, General Studies
Earned a High School Diploma from Watertown High School in Watertown, Massachusetts.
Northeastern University
Bachelor of Arts, Sociology
1997 - 1999
Completed 1.5 years of general studies classes, working toward a BA in Sociology. Completed the Disney College Program in Spring 1999.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
50k-100k USD
Job categories
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