Mara Nichols

• Manage opening/closing procedures, cash handling and adherence to food and health safety standards
• Coordinate with our sales department and the kitchen to set up, organize and execute weddings, promotions, and special events of up to 130 guests
• Fulfill host duties managing reservations, seating guests, optimizing seating flow, and identifying/fixing problems within our RESY system when they

• Remained knowledgeable about restaurant menu and drink items, especially with regard to allergens
• Tended to guests’ needs in an efficient and friendly manner
• Created and executed cocktails with efficiency and took pride in great presentation
• Increased revenue through the upselling of cocktails, specials, and desserts

• Set up conference, group, and FIT reservations promptly, ensuring the highest caliber of attention to detail
• Coordinated with Weddings, Conferences, and Reception in group reservations, making sure all packages were organized and preferences were met
• Maximized revenue through upselling, group reservations, and contracts
• Multitasked phone queries while addressing direct email correspondents

• Worked in tandem with all other departments to ensure guests received top-tier service
• Effectively managed reservations through the Opera software system

• Assisted with guest complaints, requests, and inquiries
• Completed daily reports and performed Checks and Balances on Cash Drop
• Liaised with housekeeping and engineering

• Provided guests with information regarding the hotel's services, amenities, local tourist events, and attractions
• Performed PBX duties such as redirecting calls to the desired department, taking down and relaying important messages, and completing daily reports
• Set up and handled the specialty package purchases
• Utilized effective sales techniques to upsell guest rooms and packages, while

• Worked the 3-11 pm shift single-handedly
• Coordinated with police on security issues
• Thoroughly cleaned and maintained common areas in accordance with COVID-19 policies and procedures

• Taught basic team play for children 3 to 5 years of age
• Selected daily activities and provided guidance for peer coaches and parents

• Served/prepared food, cleaned dishes and unloaded food trucks for 300 campers

• Took and prepared food orders in a timely and friendly manner
• Stocked and organized merchandise, and maintained a clean and safe work environment

• Packaged and shipped marketing bundles
• Organized contact spreadsheets

Earned a B.S. in Global Business with a minor in Psychology at the University of Redlands.