Miguel Duarte Terrivel
@miguelduarteterrivel
Dedicated customer service agent with strong communication skills.
PortugalWhat I'm looking for
My name is Miguel Duarte Terrivel, and I am a dedicated customer service agent with extensive experience in various roles across multiple industries. I have honed my skills in communication, organization, and problem-solving through my work in customer service and technical support. My journey began in the painting industry, where I developed a strong work ethic and attention to detail, which I carried into my subsequent roles.
Throughout my career, I have worked with renowned companies such as Teleperformance, Foundever, and Concentrix, where I have consistently been promoted due to my performance and ability to handle complex customer issues. My experience includes managing customer relations for international clients, providing technical support for automotive infotainment systems, and reviewing content for policy compliance. I thrive in fast-paced environments and am committed to delivering exceptional service to every customer.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix Project Volkswagen
Jan 2025 - Jan 2025 (0 months)
Provided technical support for VW infotainment systems and handled escalations.
Customer Service Agent
Concentrix Project Backmarket
Feb 2024 - Jan 2025 (11 months)
Managed orders, returns, and claims for refurbished devices.
German Content Reviewer
Assurant
Jan 2024 - Feb 2024 (1 month)
Reviewed content for policy violations and reported findings to clients.
Customer Service Agent
Foundever Project Samsung Care+ by Assurant
Jan 2023 - Jan 2024 (1 year)
Verified claims and checked repair statuses for devices under warranty.
Customer Service Agent
Foundever Project Porsche
Mar 2022 - Jan 2023 (10 months)
Created documents related to vehicle services and customer inquiries.
Customer Service Agent
Teleperformance Project Facebook
Feb 2022 - Mar 2022 (1 month)
Provided technical support for small and medium businesses, handling emails, chats, and calls.
Customer Service Agent
Teleperformance Project UPS
Feb 2021 - Feb 2022 (1 year)
Promoted through various roles in customer service, resolving international issues and providing support.
Fruit Stall Assistant
Kemptener Wochenmarkt
Jan 2020 - Feb 2020 (1 month)
Assisted at a fruit stall, providing customer service and managing sales.
Office Assistant
Goldwunsch GmbH
Jan 2018 - Jan 2018 (0 months)
Assisted in the office of a jewelry store, focusing on image processing and website maintenance.
Painter
Maler Brand GmbH
Sep 2016 - Jan 2018 (1 year 4 months)
Worked as a painter, responsible for various painting tasks and ensuring high-quality finishes.
Education
Degrees, certifications, and relevant coursework
Otto-Hahn-Gymnasium
Senior High School Graduation Diploma, General Studies
2011 - 2016
Graduated with a Senior Highschool Diploma, focusing on advanced subjects.
Geschwister-Scholl-Gymnasium
High School Diploma, General Studies
2008 - 2011
Grade: 3.4
Completed secondary education with a focus on general studies.
Primary school in Riedenberg
Primary School Diploma, Primary Education
2005 - 2008
Primary school in Aveiro
Primary School Diploma, Primary Education
2004 - 2005
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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