At Nasamotor – Mercedes Benz, I support customers by phone, recommend maintenance and service packages, and schedule appointments. I also answer questions about vehicle maintenance and warranties.
I build trust through empathetic, non-invasive communication and clear explanations, focusing on long-term customer satisfaction rather than aggressive sales.
At Concentrix – Apple (UK), I provided technical support and handled inquiries about iTunes payments, refunds, fraud complaints, feedback, and technical issues. I logged, tracked, and resolved cases using CRM tools.
At Reserva - Brasil, I supported e-commerce operations by monitoring systems and responding to customer calls, emails, and messages. I analyzed ways to resolve operational and other issues.
