I'm looking for a stable job, with which to commit myself and give the best of me, I'm a responsible and proactive person.
ARLooking for a job
Alicia Rodriguez
@aliciarodriguezp
I'm a Mexican customer service agent living in Portugal I have 12 years of experience
PortugalWhat I'm looking for
Experience in CS field I have worked for Data X Port, Info Link, Data Mark, and also on a freelance basis.for 12 years approximately. Went thru customer service departments, sales, quality agent, and a little bit of tech support. I have two years of experience as a call center supervisor. I'm familiar with Slack, Intercom, Microsoft Office products and Zendesk.
Experience
Work history, roles, and key accomplishments
DP
Quality Agent - Supervisor
data x port
Nov 2016 - Jan 2023 (6 years 2 months)
Bilingual quality agent. Audit data entry agent’s work, I made sure there weren’t any typos in the information they were capturing. I was a team lead for a new project that came in from Canada.
I got a promotion to become the Call center supervisor. I took care of all the metrics, keeping count of how many calls were being answered and missed as well.
INCustomer service - Quality Agent
infolink
Mar 2013 - Sep 2016 (3 years 6 months)
I was a support agent between a coach and a regular person. My job was to handle tickets that were issued either by the Pro or the person regarding disconnection of the Google meet session or the VOIP call. I also took care of bad connectivity between the two people. We used Slack and Intercom to notify of the issue and resolved it.
DACustomer service
Datamark
Mar 2010 - Jan 2013 (2 years 10 months)
Customer service representative, I took calls regarding reimbursements for a mobile device company (T-Mobile). I made sure that they got their reimbursement cards in time and shape thru the mail. Made outgoing calls to confirm they received it.
Education
Degrees, certifications, and relevant coursework
Alicia hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Looking for a job
Location
Portugal
MexicoSalary expectations
40k-50k USD
Social media
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