Open to opportunities

Michelle Williams

@michellewilliams1

Message

Detail-oriented customer service representative with strong data entry skills.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated professional with extensive experience in customer service and data entry. Throughout my career, I have consistently demonstrated my ability to manage client accounts with precision and attention to detail. At GoTu Technologies, I successfully maintained and managed client accounts, conducted outreach to drive user engagement, and provided responsive support to address user inquiries.

My previous roles at BGE Exelon and ICF further honed my skills in customer service and data management. I accurately maintained customer accounts, prepared professional correspondence, and identified customer needs to provide tailored product recommendations. My commitment to customer satisfaction has contributed to both individual and company growth.

With a strong foundation in administrative support and a proven track record of effective communication, I am eager to leverage my skills in a dynamic environment where I can continue to contribute to customer success and operational efficiency.

Experience

Work history, roles, and key accomplishments

Dental Staffing Consultant

GoTu Technologies

Feb 2024 - Present (1 year 4 months)

Maintained and managed client accounts with accuracy and attention to detail. Conducted outreach to drive new user sign-ups and platform engagement. Provided responsive and solutions-focused support to address user questions and resolve complaints.

User Engagement Database Management Customer Support Communication Outreach

Data Entry/Customer Service Representative/Sales

Exelon (BGE)

Oct 2021 - Present (3 years 8 months)

Accurately maintained and updated customer accounts and service records, preparing professional correspondence. Identified customer needs and provided tailored product recommendations, successfully upselling services and upgrades.

Data Entry Customer Service Sales Account Management Customer Relationship Management Upselling

Data Entry/Customer Service Representative

ICF

Dec 2020 - Present (4 years 6 months)

Managed and documented every customer interaction with accuracy and professionalism, responding to inquiries with clear information and guidance. Accessed and navigated internal and client systems to interpret and update account data efficiently.

Data Entry Customer Service Database Management Interpersonal Skills

Data Entry/Customer Service Representative

Rapid Response Delivery

Mar 2019 - Present (6 years 3 months)

Entered delivery job details into internal database with accuracy and efficiency, monitoring job statuses for timely updates. Handled incoming calls on a multi-line phone system, resolving customer questions and complaints.

Data Entry Database Management Customer Service Multi Line Phone Systems

Receptionist/Collections Associate/Sales

Elliott & Frantz, Inc.

Mar 2018 - Present (7 years 3 months)

Supported accounts receivable by contacting customers to collect delinquent funds and updating account records in the database. Managed a multi-line phone system, directed calls efficiently, and handled administrative tasks.

Accounts Receivable Collections Multi Line Phone Systems Administrative Support Sales Support

Corporate Administrative Assistant

LB&B Associates Incorporated

Jun 2014 - Present (11 years)

Greeted and communicated with visitors, utilizing a multi-line phone system to interact with various project managers, candidates, customers, and vendors. Managed customer contacts, responded to inquiries, and provided updates.

Administrative Support Multi Line Phone Systems Account Management