Lakisa WilliamsLW
Open to opportunities

Lakisa Williams

@lakisawilliams

Customer oriented, goal centered, hard worker

United States

What I'm looking for

Looking for an opportunity to use current skills and experience to become an asset for the organization.

As a dedicated and results-driven professional, I have honed my skills in customer service, communication, and problem-solving. With a strong work ethic and adaptability, I thrive in fast-paced environments, leveraging my expertise to drive client satisfaction and team success.

Throughout my career, I have demonstrated exceptional customer service skills, resolving complex issues and ensuring seamless experiences. My proficiency in Microsoft Office, multiple software systems, and technical support has enabled me to streamline processes and enhance productivity.

I am a team player with excellent interpersonal skills, adept at managing and de-escalating conflicts while maintaining a professional demeanor. I am eager to bring my skills and experience to a new opportunity, contributing to the growth and success of the organization.

Experience

Work history, roles, and key accomplishments

RR

Corporate Customer Service

Rite Rug

Jan 2020 - Jan 2022 (2 years)

Entered orders and coordinated scheduling for installation teams using the RFMS system. Addresses customer inquiries and resolved installation issues to ensure client satisfaction.

JC

Customer Outreach Representative

JP Morgan Chase

Jan 2020 - Jan 2021 (1 year)

Demonstrated exceptional customer service by employing empathy and strong communication skills to address client concerns effectively.

FF

Front Desk Receptionist

Family Focus

Jan 2019 - Jan 2020 (1 year)

Managed a multi-line phone system, directing calls to the correct healthcare provider while ensuring client confidentiality and prompt service.

Education

Degrees, certifications, and relevant coursework

Lakisa hasn't added their education

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Tech stack

Software and tools used professionally

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