Magdalene Quinn
@magdalenequinn
Customer-focused service specialist with strong call-center experience and cross-department problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with multi-year experience in high-volume call centers, supporting customers with construction-related utility needs, enrollment benefits, and account issue resolution. I collaborate across departments to investigate problems, create and manage tickets, and ensure accounts are accurate and up to date.
Detail-oriented and organized, I bring strong phone etiquette, documentation practices, and teamwork to every role, having supported domestic and international client accounts and maintained timely follow-through on customer concerns.
Experience
Work history, roles, and key accomplishments
Business Service Specialist
Duke Energy
May 2021 - Present (5 years 1 month)
Assist customers with construction and account needs, coordinate across departments to resolve issues, and ensure account information is complete and up to date for call center operations.
Customer Care Representative
Chime Solutions
Aug 2020 - May 2021 (9 months)
Assisted callers with enrollment benefits, created and tracked tickets for account issues, and collaborated with coworkers to deliver resolutions.
Organized accounts for multiple clients including international companies, maintained daily filing, and researched and resolved account issues promptly.
Education
Degrees, certifications, and relevant coursework
Magdalene hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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