Michail Avgoulis

Lead operations strategy across multiple business units, designing and implementing scalable lean processes to improve efficiency, reduce costs and ensure operational readiness for strategic initiatives.

Built and led operational excellence for post-order and reverse logistics, delivering a 30% YoY increase in delivery speed for 300,000 returns, 50% reduction in compensation costs, and €2M new revenue from After Sales services.

Led a team of 5 overseeing post-delivery user and merchant experience, managing returns, refunds, after-sales services and merchant performance to maintain >99% fulfillment reliability and >95% pick-up success.

Collaborated across product, support and commercial teams to shape post-order vision and led CI initiatives improving delivery, returns and after-sales processes across domestic and international operations.

Led 60 FTEs ensuring GMP-compliant mixing and warehouse operations, achieving 85% OEE and 95% schedule attainment while owning TPM deployment and cross-functional execution to meet cost, quality and service targets.

Built and led CI teams for mixing and filling units, delivered digitalization and TPM initiatives, supported NPI validation and improved external manufacturing performance across Europe during a regional account assignment.

Managed classified manpower data and improved databases and analytics to support resource allocation and training decisions within the Information Technology Support Center.

Owned the site Industry 4.0 portfolio delivering LES and 21 CFR Part 11–compliant SCADA, led PAT and predictive maintenance pilots that cut mixing cycle time 10% and enabled Real-Time Release.

Led NTUA–industry collaborations to develop Industry 4.0 decision-support solutions, supervised 15+ master's theses and validated pilots and ROI before scaling for global operations.

Led NPI industrialization achieving 100% RFT, halved cleaning cycle times via process redesign, and delivered significant labor and overhead savings while acting as interim BU manager.

Led Lean deployment in mixing operations to drive +5% OEE YoY, owned manufacturing work instructions and implemented cost-effective digital monitoring tools with NTUA partnership.

Led packaging projects for Pampers across EMEA, integrating QR code technology and managing technical delivery and capital estimates for secondary packaging across three sites.

Optimized cleaning and sanitization processes at a London plant, reducing changeover time by 50% and defining a global standard for waste material reuse on the CLM equipment platform.

Grade: 8.6/10.0

Activities and societies: Debate Club; Job Fair Athens; IEEE NTUA Student Branch; EESTEC LC Athens; Basketball Team

Completed M.Eng. (Diploma in Engineering) in Electrical and Computer Engineering with major in Power Engineering and minor in Operations Management & Decision Support Systems; thesis developed optimisation models for assembly line scheduling.

Grade: 19.7/20.0

Activities and societies: Debate Club; Youth Parliament

Completed high school in the Technology & Production stream with strong academic performance and participation in extracurricular activities.