Open to opportunities

Eleni K

@elenik

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Engineering operations leader driving efficiency, analytics, and cross-functional growth.

Greece

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What I'm looking for

I seek strategic roles in business operations, IT management or organizational efficiency where I can apply analytics-driven process optimisation and people leadership to scale impact.

I am an engineering operations manager with international experience in business operations, IT management and strategic planning, focusing on process optimisation, business analytics and people leadership. I have led project allocation and KPI-driven initiatives across engineering departments, managed 50+ projects, and implemented improvements that boosted efficiency and financial performance.

My background spans engineering operations, release and change-request management, SAP BI analytics, and cross-functional liaison in open-source and consultancy environments. I combine pragmatic, solution-driven approaches with coaching and organisational development to enable scalable, sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Engineering Operations Manager

Current

Collabora

Apr 2022 - Present (3 years 8 months)

Led skills management, project allocation, business process optimization and analytics across Engineering, implementing strategic initiatives (e.g., OpenChain) that improved cross-functional efficiency.

Operations Management Business Analytics Process Optimization Strategic Planning Open Source

Engineering People Lead

Collabora

Oct 2019 - Apr 2022 (2 years 6 months)

Managed people operations for Graphics, XR, Apps, Web and Kernel domains, driving professional development, coaching and individual/team performance improvements.

People Management Coaching Performance Management Talent Development Employee Relations Career Development Engineering Leadership

Operations Manager

Scopic Software

Nov 2018 - Mar 2019 (4 months)

Oversaw ~10 project managers and 50+ projects, managing budgeting, risk, client escalations and KPI-driven analytics to improve project profitability and operational performance.

Project Management Analytics Budgeting Risk Management KPIs Team Leadership Process Improvement

Junior Operations Manager

Scopic Software

May 2018 - Nov 2018 (6 months)

Monitored and coached 6 project managers, improved SDLC and QA practices, and provided financial recommendations to enhance project profitability.

Operations Management SDLC & QA Financial Analysis

Software Project Manager

Scopic Software

Feb 2018 - May 2018 (3 months)

Managed 3–7 member teams across 5 software projects in sectors including cryptocurrency, automotive and medical, handling planning, reporting and client requirements analysis.

Software Project Management Client Communication Project Planning Reporting Team Coordination Agile Practices

Release Manager

Intralot

Jun 2015 - Jun 2017 (2 years)

Coordinated release planning, resource and capacity planning, CR management and UAT coordination to ensure timely and controlled software deliveries.

Release Management Resource Planning UAT Project Planning

Operations Executive

Intralot

Apr 2014 - Jun 2017 (3 years 2 months)

Managed CRM administration, SAP BI reporting, QA functional testing and coordination of system requirements to improve operational reporting and QA processes.

CRM Administration Reporting QA Testing

Customer Care - Operations

Intralot

Oct 2012 - Mar 2014 (1 year 5 months)

Performed business process documentation, CRM operations, SAP BI reporting and first/second level customer support to maintain service quality and data accuracy.

Customer Support CRM Business Process & QA Reporting

Private Banking Assistant

Deutsche Bank

Feb 2012 - Oct 2012 (8 months)

Supported private and business clients with investment administration and maintained client databases to support advisory services and relationship management.

Client Management Investment Management Database Management Relationship Management

Operations Executive

Skippers Maritime Services Ltd

May 2010 - Feb 2011 (9 months)

Supported expansion of a subsidiary through business process organization, project and quality management, advertising and HR initiatives to improve operations.

Business Process Management Project Management Quality Management HR Advertising Process Improvement

Business Analyst

IBM Global Services

Jul 2006 - Jul 2007 (1 year)

Managed partner communications and incentive scheme tracking, produced weekly sales operations reports and contributed to forecasting for partner programs.

Business Analysis Reporting Forecasting Sales Operations