Dionisis Filippas

I’m a results-driven logistics and supply chain professional with extensive experience in operations management, focused on accelerating business growth through smarter logistics procedures, revenue improvement, and stronger customer satisfaction.

In my recent role at Goldair Handling SA (Cargo & Mail Management – AIA Airport), I streamlined end-to-end cargo and mail logistics—cargo checking, quality control, grouping, warehousing, picking, ordering, and documentation for the next flight. I also managed inventory on customs warehouses, designed customs clearance documents, and implemented cost reduction techniques, including special procedures for sensitive and DGR products.

Across roles, I’ve consistently driven measurable outcomes, including expedited cargo and mail checking by 15%, improved customer satisfaction by 17%, optimized internal quality procedures by 22%, and reduced customs warehouse procedures by 7%. Earlier, as Operations Director at Careq International, I enhanced customer satisfaction by 12% and cut transportation costs by 13%, while maximizing turnover by 22%; as a Business Consultant & Facilitator, I delivered training in ISO 9001/ISO 22000-aligned quality systems and helped clients improve stock elimination, waste reduction, ERP adoption, and record accuracy.