Kristina Karatoli

I've led daily operations for a European technology-focused bank at Teleperformance Greece, raising SLA compliance from 15% to 80% within seven months.

I partnered with training teams to create onboarding materials that reduced agent speed to proficiency from 3–6 months to 2–3 months. I also delivered leadership training for supervisors to strengthen engagement and team performance.

As an Operations Supervisor and Team Lead, I managed and mentored technical support agents for a leading American technology company. My team improved CSAT by 5% and achieved the top performance ranking for nine consecutive months among seven competitors.

Earlier, I handled more than 500 customer calls per month, exceeded performance quotas by 28.5%, trained Level 1 advisors, and was recognized as a Top Performer among 1,500 employees.