Maricella Leonberger
@maricellaleonberger
Results-driven customer service professional with 8-10 years of experience.
United StatesWhat I'm looking for
As a seasoned customer service expert with a strong background in retail and banking, I excel in fast-paced environments where no two days are ever the same. With a proven track record of meeting KPI goals and expectations, I'm a team player who thrives in leadership roles, driving sales growth and providing exceptional service to customers.
My experience spans various industries, from retail giants like Home Depot and Shoe Palace to financial institutions like Provident Credit Union. I've honed my skills in cash handling, data entry, and conflict resolution, making me a versatile asset to any organization.
I'm a quick learner, self-motivated, and always looking for opportunities to grow and develop my skills. With a strong work ethic and a passion for delivering results, I'm excited to leverage my expertise in a new environment and take on new challenges.
Experience
Work history, roles, and key accomplishments
Class 2 Specialist
Home Depot
Jan 2022 - Dec 2022 (11 months)
Worked towards sales quotas, explained service protection, and accepted and processed credit applications. Handled customer sensitive information and inputted data into the system. Cross-trained in other departments.
Store Manager
Shoe Palace
Apr 2021 - Jan 2022 (9 months)
Supervised employees, led by example, and ensured excellent customer service. Conducted audits, made daily numbers, planned and promoted, interviewed, hired, created and maintained budgets, and coordinated with senior management.
Store Manager
Footaction
Apr 2021 - Apr 2021 (0 months)
Built and retained relationships with employees and customers, managed the store and inventory, and met deadlines and expectations from the company.
Assistant Manager
Champs Sports
Jan 2017 - Apr 2021 (4 years 3 months)
Assisted the Store Manager with delegation and task work, led by example, and ensured excellent customer service.
Bank Teller
Provident Credit Union
Jan 2020 - Mar 2020 (2 months)
Greeted members, handled cash and debit transactions, and opened new accounts.
Front Desk Check In
Planet Fitness
Jan 2020 - Mar 2020 (2 months)
Greeted members, checked them in, and maintained a clean and safe environment.
Host/Cashier/Server
Sabella & LaTorre
Jan 2015 - Jan 2017 (2 years)
Greeted guests, took orders, and ensured quality experience.
Vendor
Josefina's Fruit Company
Feb 2014 - Jan 2015 (11 months)
Maintained inventory, executed cash transactions, and sold fruit products.
Education
Degrees, certifications, and relevant coursework
Maricella hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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