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Michael Warren

@michaelwarren2

IT Support Specialist at Hillsboro Computer Repair, resolving customer issues and supporting production systems from Windows to Linux.

United States

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What I'm looking for

I'm open to remote work or hybrid roles in Waco or DFW, and available for weekend, holiday, overnight, on-call, and shift coverage.

At Hillsboro Computer Repair, I handle the full support lifecycle for small-business and residential customers, from intake and diagnosis through resolution and follow-up. I troubleshoot malware, hardware, performance, software configuration, email, and account-access issues, and explain diagnoses in plain language.

At Esri, I resolved more than 500 Tier 2/3 support cases in Salesforce for customers running live ArcGIS Enterprise deployments on Windows and Linux. I traced issues across application, database, network, and server tiers, documented reproducible software defects, and wrote knowledge-base articles for recurring problems.

At Google Fiber, I supported an internal platform used daily by more than 500 engineering and construction staff. I administered accounts and permissions, maintained data integrations, validated releases, and documented workflows and operations.

Alongside support work, I build and operate web applications and infrastructure. My projects include hillcounty.org, which serves FEMA flood-zone data for 39,129 parcels, and hitky.com, a course platform with an in-browser IDE and embedded Claude AI tutor.

Experience

Work history, roles, and key accomplishments

Current

Owner / IT Support Technician

Current

Hillsboro Computer Repair

Jan 2026 - Present (9 months)

Sole point of contact for multi-client small-business and residential technical support, handling malware removal, performance troubleshooting, hardware diagnostics, and software configuration. Runs the business end to end, including website and intake process.

Malware Removal Performance Troubleshooting Hardware Diagnostics Windows MacOS Customer Service

Current

Independent Software & Data Projects

Current

Self-directed

Aug 2023 - Present (3 years 2 months)

Built and operate production web applications and infrastructure, including a self-hosted environment with virtualization, Docker, and cloud servers. Developed public web applications serving FEMA flood-zone data and a course platform with an embedded AI tutor.

Proxmox Hyper V Docker Hetzner Cloud Tailscale Caddy Cloudflare PostgreSQL PostGIS Pg_tileserv Maplibre React TypeScript fastAPI REST APIs Claude AI

Technical Consultant (Subject-Matter Expert)

Verizon

Dec 2023 - Jan 2024 (1 month)

Brought in to resolve a blocked enterprise upgrade and delivered an accepted open-source path. Built a nationwide coverage-mapping application presented to the customer's CIO.

Enterprise System Upgrades Open Source Network Coverage Mapping GIS

Platform Support / Systems Administrator

Google Fiber

Oct 2022 - Jul 2023 (9 months)

Provided internal platform support for 500+ engineering and construction users, handling account provisioning, integrations, and release coordination. Wrote workflow and operations documentation for handoff.

Account Provisioning Active Directory Integration Release Management Data Quality Assurance Documentation

Technical Analyst (GIS Analyst)

SoCalGas

Dec 2021 - Mar 2022 (3 months)

Provided application support and incident response for a utility operations team, including staffing the Emergency Operations Center. Performed UAT, developed custom widgets, and wrote documentation.

Incident Response UAT Geocortex VertiGIS PDF Generation Documentation

Technical Support Analyst

Esri

Oct 2020 - Oct 2021 (1 year)

Resolved 500+ support cases in Salesforce, troubleshooting live customer deployments on Windows and Linux. Diagnosed authentication issues, administered SQL Server databases, and authored knowledge-base articles.

Salesforce Troubleshooting Windows Linux Active Directory SSO SQL Server Bomgar Knowledge Base

GIS Coordinator

City of Paris Government

Jun 2020 - Oct 2020 (4 months)

Sole technical support and system administrator for city users across multiple departments. Gathered requirements, built web applications and Tableau dashboards for reporting and emergency response.

System Administration Requirements Gathering Web Applications Tableau GIS

GIS Analyst (Paid Research)

Commonwealth Center for Recurrent Flooding Resiliency

Jun 2019 - Aug 2019 (2 months)

Built a machine-learning flood impact model and delivered assessments to the Virginia Department of Emergency Management and partners.

Machine Learning Flood Modelling GIS

Computational Scientist

Old Dominion University Research Foundation

Aug 2018 - Aug 2019 (1 year)

Ran large-scale simulations on distributed HPC clusters and automated data-processing workflows in Python, Bash, and Fortran.

HPC Simulation Python BASH Fortran Automation

GIS Analyst & Customer Service Representative

Pallaton Energy

Jan 2016 - Jan 2018 (2 years)

Client-facing point of contact translating reporting and data requests into technical deliverables. Built REST API-driven dashboards and maintained automated FME Server workflows in a PostgreSQL/PostGIS environment on AWS.

REST APIs Dashboarding FME Server PostgreSQL PostGIS AWS client support

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA A+, Information Technology

In progress: CompTIA A+ certification.

ITIL

ITIL 4 Foundation, Information Technology Service Management

In progress: ITIL 4 Foundation certification, with exam target in November 2026.

Amazon Web Services

AWS Certified Solutions Architect – Associate, Cloud Computing

In progress: AWS Certified Solutions Architect – Associate certification.

Federal Aviation Administration

FAA Part 107, Aviation

In progress: FAA Part 107 certification.

Old Dominion University

Bachelor of Science, Geography

Activities and societies: 1st Place, GIS Day Cartography & Remote Sensing Award, 2019

Earned a Bachelor of Science in Geography and a Professional Certificate in GIS from Old Dominion University in 2019.

Esri

Esri Technical Certification, Geographic Information Systems

Earned Esri Technical Certifications in Enterprise Administration Workflows, ArcGIS Enterprise 10.9, Portal for ArcGIS Security, ArcGIS Server Security, and ArcGIS Pro.