Fully remote roles in incident management, observability, production support, or site reliability.
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James Klootwyk
@jamesklootwyk
Eight years in IT, from service desk to production monitoring and incident response, with Dynatrace, AWS, and Python.
United StatesWhat I'm looking for
Eight years in IT, progressing from onsite and service desk support to production monitoring and incident response. Led P1/P2 major incidents and wrote postmortems across two remote roles, and built Dynatrace monitoring, Python automation, and an LLM-summarized incident briefing service in an environment of 1,250+ services.
Experience
Work history, roles, and key accomplishments
Led weekly incidents, including P1/P2 majors, on an on-call rotation. Built and tuned Dynatrace monitoring for 1,250+ services, migrated monitoring from SolarWinds, and wrote postmortems and runbooks. Built a FastAPI service that uses an LLM to post Dynatrace incident briefings to Slack, and automated cost reporting with Python.
Supported critical incidents across AWS-backed services on on-call and 24/7 shifts, and ran bridge calls for P1/P2 incidents in a HIPAA-regulated environment. Cut time to detect and respond to critical incidents from 18 to 5 minutes and saved 800+ labor hours a year with automated uptime checks, runbooks, and Slack alerting.
Handled 40+ calls or tickets a day in Jira Service Management and ServiceNow for Active Directory, Cerner, Microsoft 365, and VPN and MFA access. Helped move staff to remote work in 2020, set up new hires, and wrote KB articles.
Computer Repair Technician
In-A-Dash Computer Repair
Sep 2018 - Feb 2020 (1 year 5 months)
Handled several onsite jobs a day for residential clients and small businesses. Repaired computers, phones, and printers, set up home networks and new Mac and Windows computers, configured backups, and supported NAS devices, point-of-sale software, and servers.
Education
Degrees, certifications, and relevant coursework
James hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
80k+ USD
Social media
Job categories
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