George Morris

Developed LunasOS, a unified platform consolidating legacy operations. Engineered custom prompt frameworks for Claude to automate internal tasks and maintained the primary Linux web server environment.

Led enterprise-wide server migrations, established offsite S3 backup protocols, and executed security hardening. Conceptualized and built Ricardo, a RAG AI chatbot, and engineered Python-based VPN scanners and automated SendGrid log verification pipelines.

Managed and trained a globally distributed technical support team, serving as Tier-3 escalation authority for telehealth and cryptocurrency platform issues. Bridged engineering, customer service, and marketing to triage bugs and managed the enterprise WordPress ecosystem.

Operated as an independent contractor between full-time roles, executing enterprise IT projects and providing custom software solutions. Secured and executed high-level physical network and hardware rollouts for clients including Chase Bank, AT&T, and Lockheed Martin. Designed and maintained Universal Service Management, a proprietary CRM built using AppGini. Procured, hardened, and maintained VPS

Optimized a mismanaged ticket queue, ensuring compliance with strict SLAs for enterprise-scale manufacturing operations. Delivered on-site desktop support, server hardware issue resolution, and PC reimaging within ITIL workflows.

Managed wired/wireless network infrastructure (Ubiquiti UniFi) and executed deployments for VoIP phone systems and facility access control. Planned, configured, and deployed Mosyle MDM for all district Apple devices and managed user lifecycles via Active Directory.

Performed complex networking, cabling, and secure data transfers for corporate and small business clients. Executed running of fiber optic lines and LMR cable for LTE extenders.

Performed in-shop depot repairs of PC, Mac, and mobile devices while providing remote IT support for local business clients. Traveled on-site to execute repairs and resolve complex networking tickets for small-to-medium businesses.

Diagnosed, troubleshot, and repaired a wide variety of hardware including Apple, Samsung, Android, laptops, desktops, and gaming systems. Utilized 3uTools and coconutBattery for device erasure, health checks, and diagnostics.

Provided live chat, phone, and ticketing support for a global user base, managing Shared, VPS, and Dedicated server environments. Acted as a senior resource for resolving complex root-cause issues with DNS, email delivery, and server-side bottlenecks.

Provided high-velocity technical support for HostGator's client base across Shared, VPS, and Dedicated hosting tiers. Troubleshot and resolved issues related to DNS routing, email delivery failures, Apache/Nginx web server errors, and common CMS scripts.

Executed extensive quality assurance testing on SAMS-E version 13.01.07, the proprietary software utilized by the U.S. Army to manage critical maintenance records.

Provided Level 1 technical support for Caterpillar employees worldwide, fielding calls from every country of operation. Acted as the first line of defense for severe, enterprise-impacting network events.

Designed, implemented, and maintained physical networks for home and business clients, including leading the infrastructure deployment for the company's new office location.

Provided dedicated phone support to hotel guests across the country, troubleshooting local network connection issues and gateway routing to ensure reliable internet access.

Engineered batch scripts to automatically purge temporary files and malware from client machines, speeding up repair times. Authored standard operating procedures (SOPs) for imaging new PCs.

Earned an Associate of Applied Science in Networking from Illinois Central College.

CompTIA A+ certification.

Dell DMS Softskills certification.

Dell TechDirect certification, authorized for Caterpillar warranty repairs.