Christopher Baird
@christopherbaird
IT professional at Caterpillar and other enterprise environments who automated a process, saving 40 hours of manual work monthly.
United StatesWhat I'm looking for
At Ameren Illinois, I mapped and automated a recurring manual process, eliminating about 40 hours of work each month and reaching 98% user adoption through documentation and training.
At Caterpillar, I supported HR applications and more than 1,000 users, including Workday, identity and access, and Microsoft 365. I also administered Windows server and virtualization environments that sustained 99.5% availability.
At Rivian, I supported Manufacturing Execution Systems across more than 100 production stations, helping sustain 99% uptime. I traced defects and validated production data with SQL.
On personal projects, I designed and operate a multi-agent AI pipeline using Claude Code and DeepSeek, and built a Proxmox VE homelab. I also bring classroom technology teaching experience and am developing my Linux administration and security skills.
Experience
Work history, roles, and key accomplishments
Substitute Teacher — Technology
Peoria Public Schools District 150
Mar 2026 - May 2026 (2 months)
Instructed middle school technology coursework, translating technical concepts for students. Supported classroom technology systems and student devices during instruction.
HR IT Analyst
Caterpillar
Oct 2025 - Mar 2026 (5 months)
Provided technology support for HR functions and applications, serving as first point of contact for 1,000+ users. Administered Active Directory, Microsoft Entra ID, and Microsoft 365, and supported Workday HRIS.
Delivered deskside and remote end-user support across 500+ endpoints, sustaining 95%+ first-contact resolution. Imaged and deployed workstations, managed devices via Microsoft Intune, and supported remote users.
Supported 300+ users across desktop, server, and cloud systems. Automated a recurring manual process, eliminating 40 hours of work per month and achieving 98% adoption.
MES Operations Analyst
Rivian
Mar 2023 - Nov 2023 (8 months)
Supported Manufacturing Execution Systems across 100+ plant-floor stations, sustaining 99% uptime. Queried databases with SQL to trace defects and validated production data.
Server Administrator
Caterpillar
Jun 2022 - Mar 2023 (9 months)
Built and maintained Windows servers and VMware/Hyper-V environments, sustaining 99.5% availability. Administered Azure Virtual Desktop, Active Directory, and cloud resources, and developed automation scripts.
Resolved tickets in ServiceNow with a 90% resolution rate. Managed user accounts and access, and participated in incident and problem management processes.
Field Support Technician
Caterpillar
Aug 2021 - Dec 2021 (4 months)
Provided on-site first-contact support across plant-floor and office areas, including installation, imaging, and troubleshooting of workstations and peripherals.
Handled Tier 2 escalations in a high-volume contact center, resolving technical and account issues. Recognized in the top 1% for customer service performance.
Education
Degrees, certifications, and relevant coursework
Illinois State University
Master of Science, Information Systems
Master of Science in Information Systems from Illinois State University in 2020.
Illinois State University
Bachelor of Science, Information Systems
Bachelor of Science in Information Systems from Illinois State University in 2013. Coursework included information security fundamentals.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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