John Billo

Provided technical support to installers and purchasers, creating documentation and manuals to support product installation and troubleshooting. Managed customer orders, quotes, and RMAs in QuickBooks and coordinated serialized labeling and shipping logistics, including programming an AI chatbot tied to technical manuals.

Performed residential and commercial network installs and service, configuring routers, firewalls, and subscriber modules. Supported internal service desk and maintained inventory systems while conducting site surveys and tower work following safety protocols.

Delivered hardware/software/cloud support for clinicians, researchers, and academic institutions while collaborating with engineering and software teams. Created internal troubleshooting documentation and trained peers, including parsing and translating hexadecimal data for clients.

Supported CVS pharmacists using RxConnect and resolved pharmacy system issues with uptime-focused help desk support. Diagnosed general hardware, networking, and audio problems to restore service quickly.

Supported B2B customers using a SaaS-based PCB assembly platform, advising on manufacturing capabilities and validating orders. Managed component sourcing, RMAs, and BOM uploads while collaborating with engineering using Jira, Confluence, Salesforce, and HubSpot.

Supported NASA/DOW initiatives by imaging, deploying, and troubleshooting hardware while participating in the Rapid Response Initiative for Artemis-related operations. Used ServiceNow to document, track, and ship IT assets and managed refurbishing, setup, and forensic tasks.

Provided hardware, software, and network troubleshooting for business clients with emphasis on device readiness and uptime. Installed Ubiquiti networks and Synology storage solutions and performed server break/fix repairs, while managing refurbishing, setup, and forensic tasks across devices.

Installed and troubleshot satellite services and mounted AV equipment. Completed field installations and resolved onsite issues to restore service.

Monitored and reported solar test and control systems to multiple locations to determine solar viability. Tracked system status and provided technical updates supporting ongoing site evaluations.

Supported Apple users by resolving an average of 50 tickets per day using proprietary support systems. Documented, escalated, and closed support cases to ensure timely customer resolution.

Developed and tested software and hardware prototypes, supporting iterative design and validation. Operated CNC equipment and 3D printers and used AutoCAD, Fusion 360, and SolidWorks for engineering design work.

Installed new hardware and trained agents at multiple agency locations for the State Farm project. Delivered onsite IT setup support to ensure new equipment was ready for use.

Maintained multifunction printers and assisted with IT operations to keep office equipment functioning reliably. Provided hands-on service support for day-to-day technology needs.

Set up computer labs by running cabling and configuring networking equipment. Assisted with onboarding by providing technical setup support for new students.

Completed some college study in computer science at the University of Minnesota Morris.

Studied computer programming/computer science at Rasmussen College in Saint Cloud, MN from 2017 to 2018.