Michael Myusil
@michaelmyusil
I drive customer satisfaction, sales growth, and payment solutions across high-volume customer channels.
KenyaWhat I'm looking for
I've supported customers across phone, email, live chat, and social media at Access and Move Limited, resolving inquiries, escalating issues, and negotiating payment terms with tact and professionalism.
In electronics sales, I exceeded monthly targets by 15–30% through upselling, cross-selling, product bundling, and tailored recommendations for smartphones, laptops, and accessories. I managed the customer journey from initial engagement through payment processing and after-sales support.
At Safaricom Kenya, I generated leads, presented sales pitches, negotiated deals, managed customer relationships, and used sales data to identify trends and opportunities.
My customer care experience includes handling high volumes of calls about payments, subscriptions, and account charges, while following up on complex cases and supporting outbound sales efforts.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Access and Move Limited
Oct 2025 - Jul 2026 (9 months)
Responded to customer inquiries via phone, email, live chat, and social media, and escalated issues as needed. Negotiated payment terms and schedules with customers while maintaining professionalism and minimizing objections.
Sales Associate - Electronics
Smartphones & Laptops
Aug 2024 - Aug 2025 (1 year)
Delivered personalized customer service and consistently exceeded monthly sales targets by 15-30% through upselling and cross-selling. Managed the end-to-end sales process and resolved customer concerns to ensure satisfaction.
Sales and Marketing
Safaricom Kenya
Nov 2022 - Jun 2024 (1 year 7 months)
Identified potential customers and created lead lists, contacted prospects through various channels, and developed sales pitches. Managed customer relationships and analyzed sales data to inform strategies.
Customer Care Agent
Horizon Contact Care
Jun 2021 - Dec 2021 (6 months)
Answered high volume of customer calls regarding payments and service subscriptions, and followed up on special handling issues. Provided marketing support through outbound sales calls and responded to emails and social media queries.
Education
Degrees, certifications, and relevant coursework
Kabete National Polytechnic
Diploma, Civil Engineering
Pursued a Diploma in Civil Engineering.
Kiongwani Secondary School
Kenya Certificate of Secondary Education, General Studies
Attained the Kenya National Secondary Certificate.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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