beryl akoth

As a dedicated Customer Care Representative with three years of experience, I thrive in high-volume call center environments, delivering exceptional service and support. My journey began at Airtel Kenya, where I honed my skills in handling customer inquiries and resolving issues efficiently. I take pride in achieving high customer satisfaction scores and consistently exceeding performance benchmarks.

At Safaricom, I further developed my abilities in conflict resolution and de-escalation, ensuring that every customer interaction is handled with professionalism and empathy. My strong communication skills and emotional intelligence allow me to connect with customers, understand their needs, and provide tailored solutions. I am passionate about helping others and continuously seek opportunities to improve service delivery and team collaboration.