At Jambo Mobiles, I contact existing and prospective customers, convert inquiries into confirmed sales orders, and meet assigned monthly sales targets. I also reactivate dormant customers through regular follow-up.
I process customer orders in the ERP system, with 99% accuracy, and respond to questions and complaints about electronics, returns, and payments. My follow-up helped reduce overdue payments by 10%.
At Safaricom Contact Center, I managed customer interactions across phone, email, and chat, and conducted root cause analysis that reduced repeat complaints by 15%. I also identified upselling opportunities and coached new agents.
