Mawira Mawira
@mawiramawira
Customer-focused sales and customer service professional driving client satisfaction.
KenyaWhat I'm looking for
I am a dedicated customer service and sales professional with years of hands-on experience across banking agent services, FMCG customer support, and remote digital support. I build strong client relationships, consistently meet performance targets, and use CRM systems to maintain accurate records.
My background includes transactional banking services, mobile money operations, in-person and remote customer support, and sales-driven relationship management. I have a diploma in Sales & Marketing and a certification in ICT, which support my technical and commercial capabilities.
I am a proactive learner who values teamwork, problem solving, and continuous professional development; I bring persuasive communication, conflict resolution, and time-management skills to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Specialist
Various Online Platforms
Mar 2025 - Present (1 year)
Provide remote customer support across live chat, email, and voice channels, maintaining high satisfaction and consistently meeting targets for response time and resolution rate.
Customer Service Representative
Kangaroo Solutions Ltd Co.
Jul 2021 - Feb 2025 (3 years 7 months)
Handled bank and mobile-money transactions, resolved customer inquiries and complaints, and met sales targets through upselling and relationship-building while maintaining accurate transactional records.
Customer Service Representative
Unilever Kenya
Jan 2018 - May 2020 (2 years 4 months)
Served as point of contact for customer inquiries and complaints, managed high call volumes, and supported sales efforts by upselling products and coordinating order processing.
Sales Representative
Lutex Limited Company
Jun 2015 - Jun 2017 (2 years)
Generated new business and expanded client base through presentations, product recommendations, and marketing campaigns while maintaining client records and coordinating feedback.
Education
Degrees, certifications, and relevant coursework
Jordan College
Diploma in Sales & Marketing, Sales & Marketing
2021 - 2023
Completed a Diploma in Sales & Marketing with coursework and practical training in sales techniques and marketing principles.
YMCA Computer College
Certification in Information Communication Technology, Information Communication Technology
2013 - 2015
Completed a Certification in Information Communication Technology focused on computer fundamentals and ICT applications.
Majengo Mixed Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2008 - 2011
Attended secondary education and completed the Kenya Certificate of Secondary Education (KCSE).
Availability
Location
KenyaAuthorized to work in
Job categories
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