Looking for a job

Michael Magumise

@michaelmagumise

Technical support specialist skilled in systems architecture, cloud infrastructure, networking, and complex troubleshooting.

South Africa

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What I'm looking for

I'm especially interested in remote roles involving cloud support, technical support, IT operations, systems administration, implementation, integrations, and business technology solutions.

I’m a South Africa-based technical support and IT systems professional with experience dating back to 2008. My career spans customer-facing support, systems administration, cloud hosting, networking, security, and business application integrations. I enjoy understanding how systems fit together, finding the cause of difficult technical problems, and designing practical solutions that make technology easier to use and maintain.

At Afrihost, I supported Linux and Windows hosting and dedicated server customers, resolving connectivity, DNS, SSL, email, and hosting security issues. At Trilogy, I guided users through product troubleshooting and explained technical information clearly. I have handled more than 50 support tickets per day and used Zendesk, Freshdesk, and Kayako. My experience also includes writing knowledge-base articles, producing CRM reports, and developing helpdesk service level agreements.

My infrastructure work includes supporting five supermarkets and two warehouses at Greens Supermarket and designing a Windows Server 2016 environment at Acek Academy with Active Directory, Group Policy, roaming profiles, and a file server. In 2024, I coordinated an uncontended 1 Gbps internet connection and deployed MikroTik networking with CAPsMAN for a 23-storey building housing more than 170 students. In 2025, I deployed a Ubiquiti network and two Starlink connections for a retreat centre in Victoria Falls, while assisting with its property management, booking, and channel management systems.

In my part-time remote IT leadership roles at Alinta Tech Solutions and FASESA SA, I have led security initiatives, mentored technical staff, coordinated vendors, supported budgets, and delivered system integrations. I also independently established Alinta’s participation in the Microsoft Partner Program, managing registration, documentation, and competency requirements.

I’m particularly interested in systems architecture, cloud infrastructure, observability, and automation. My independent projects include Python and FastAPI integrations with EspoCRM and GoHighLevel, Dockerized AI email and scheduling services, and monitoring with Prometheus, Grafana, Loki, and Promtail. My broader skills include Microsoft 365, Google Workspace, Azure, AWS EC2, Intune, Entra ID, Windows, macOS, and Linux.

I’m looking for remote opportunities where I can combine technical support with systems thinking—resolving complex issues, improving reliability, sharing knowledge, and reducing repetitive work through automation. I value clear communication, ownership, and the opportunity to keep learning while contributing to a team.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Manager

Current

Alinta Tech Solutions

Sep 2021 - Present (5 years 1 month)

Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
Installed, configured, tested and m

Operating System System Management Automation Network Security Endpoint Protection Disaster Recovery Data Protection Access Control IT Budgeting Mentorship Microsoft Partner Center

Current

General Manager Information Technology

Current

FASESA SA

Nov 2020 - Present (5 years 11 months)

Service Level Agreements Network Security Infrastructure Warehouse Management Systems Windows Server Data Allocation Software License Compliance IT Budgeting Cost Of Ownership

Current

Senior Technical Support Engineer

Current

Self-employed

Mar 2019 - Present (7 years 7 months)

Provided remote technical support to businesses and built Python and FastAPI integrations with EspoCRM and GoHighLevel. Deployed Dockerized services on VPS infrastructure and built monitoring with Prometheus, Grafana, Loki, and Promtail.

Python fastAPI EspoCRM GoHighLevel Docker VPS Prometheus Grafana Loki Promtail Remote Support

Technical Support Specialist

Trilogy

Mar 2021 - Apr 2021 (1 month)

Served as primary point of contact for support relating to owned solutions and products.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Technical Support Troubleshooting Client Communication

Information Technology Manager

Musset Solutions

Mar 2020 - Feb 2021 (11 months)

• Cloud solution engineer, creating customers solutions and support mostly on CentOS 7 servers.
• CentOS Web Panel installation and setup for Musset clients as well as for Musset hosting.
• Web Development using mostly PHP and MySQL.
• Used Amazon Web Services EC2 for prototyping solutions e.g. ALM Octane Installation.

CentOS CentOS Web Panel EC2 HP ALM Octane PHP MySQL Cloud Solutions Web Development

Information Technology Administrator

Acek Academy

Apr 2019 - Feb 2020 (10 months)

Setup and managed Windows Active Directory environment using Microsoft Server 2016 for students and teachers.

Setup Mikrotik CAPsMAN to administer internet to students and staff.

South African School and Administration Management System management for student records and various aspects of the schools management.

Windows Server 2016 Active Directory Group Policy Roaming Profiles File And Print Servers Web Access Management SA SAMS System

IT Specialist

Greens Supermarket

Jan 2018 - Feb 2019 (1 year 1 month)

Helpdesk support for 5 supermarkets and 2 warehouses in Southern Zimbabwe.

Provided Microsoft Windows Server support on Windows Server 2008 and 2012 systems.

Basic administration of Microsoft SQL 2008 for Business Retail Manager, the multi-store system that was used to manage stock, sales and the other retail facets of the business.

In charge of growing the IT infrastructure of the company v

Windows 2008 Windows Server 2012 SQL Server 2008 Business Retail Manager Help Desk Site To Site VPNs Asterisk Zimbra Antivirus

Information Technology Specialist

Greens Supermarket

Jan 2018 - Feb 2019 (1 year 1 month)

Helpdesk support for 5 supermarkets and 2 warehouses in Southern Zimbabwe. Provided Microsoft Windows Server support on Windows Server 2008 and 2012 systems. Basic administration of Microsoft SQL 2008 for Business Retail Manager, the multi-store system that was used to manage stock, sales and the other retail facets of the business. In charge of growing the IT infrastructure of the company via Sit

Senior Client Services Consultant

Afrihost

Oct 2013 - Apr 2016 (2 years 6 months)

Managed call flow and responded to technical support needs of customers.
Evaluated and responded to incoming sales leads.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Created cases and claims for damaged, lost or displaced p

DSL Hosting Dedicated Servers Windows Server Linux DNS Domain Transfers SSL Email Delivery Host Security CPanel WHM (Web Host Manager)

Computer Technician

FloData Communications

Jul 2011 - Nov 2011 (4 months)

Servicing computers.
Setting up networks.
Administrating e-mail on Linux servers.
Installing Norton Antivirus.
Windows XP, Vista and 7 support.

Computer Servicing Network Setup Linux Server Administration Antivirus Windows Desktop Support

Event Coordinator

Toffeapple Entertainment

Feb 2011 - Jun 2011 (4 months)

• Marketing of events.
• Managing the company's Social Media pages.
• Created effective messaging using language, graphics and marketing collateral.
• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.

Assitant Help Desk

College Campus

Feb 2009 - Dec 2010 (1 year 10 months)

• Auditing computer assets.
• Resetting Passwords.
• Troubleshooting internet connectivity issues.
• Troubleshooting and repairing computers.
• Set up and configured hardware and software on company equipment.
• Maintained accurate hardware and software inventories.
• Restored data, operating systems, files, documents and drivers.
• Built and repaired HP computers.
• Resolved computer hardware and

Help Desk Specialist

College Campus

Feb 2009 - Dec 2010 (1 year 10 months)

Auditing computer assets. Resetting Passwords. Troubleshooting internet connectivity issues. Troubleshooting and repairing computers. Set up and configured hardware and software on company equipment. Maintained accurate hardware and software inventories. Restored data, operating systems, files, documents and drivers. Built and repaired HP computers. Resolved computer hardware and software, printin

Assistant Help Desk

College Campus

Feb 2009 - Dec 2010 (1 year 10 months)

Provided password resets, connectivity, hardware, software, printing, email, asset inventories, and system restoration support.

Password Resets Connectivity Hardware Software Printing Email Asset Inventory System Restoration

Network Technician

ThoughtWorks Zimbabwe

May 2008 - Nov 2008 (6 months)

Filled out job cards, help desk technician, Microsoft Server 2003 setup and administration, Symantec End Point Protection installations and administratrion, basic linux troubleshooting, network cable layouts and telephonic support

Windows 2000 2003 Server Endpoint Protection Linux Troubleshooting Cabling Phone Support