Luaan Saayman
@luaansaayman
Technical Support Specialist working independently, supporting clients with hardware, software, and network issues.
South AfricaWhat I'm looking for
In my current Self Employed work, I provide remote and in-person technical support for hardware, software, and network issues. I also install and maintain devices, troubleshoot connectivity, and help clients with backups and security.
At Pinnacle Africa, I maintained and repaired laptops, tablets, and smartphones, managed RMAs, trained technicians, and imaged 15,000 tablets and SD cards. My experience also includes SQL scripting, database restoration, Exchange server support, and IT support across multiple branches.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Self Employed
Nov 2025 - Present (11 months)
Provided technical assistance and support to clients for hardware, software, and network issues. Managed incident response, hardware maintenance, software support, network connectivity, data backup, documentation, training, and compliance.
Technical Support Specialist
Mibot Support
Feb 2025 - Nov 2025 (9 months)
Provided technical assistance and support to clients for hardware, software, and network issues. Managed incident response, hardware maintenance, software support, network connectivity, data backup, documentation, training, and compliance.
IT Practitioner
Sol-Tech
Jan 2024 - Dec 2024 (11 months)
Provided L1 & L2 IT support, system installations, Exchange server, cybersecurity, hardware/software troubleshooting, procurement, and email administration.
Technical Specialist
Spesnet Group
Jan 2017 - Dec 2023 (6 years 11 months)
Provided frontline IT support, SQL scripting, database restoration, patching, website management, and client escalation handling.
System Engineer
Sims Administration
Jan 2017 - Dec 2017 (11 months)
Managed IT systems, Exchange server, cybersecurity, procurement, and multi-branch IT support.
First Line Support Engineer
Datacentrix
Jan 2015 - Dec 2016 (1 year 11 months)
Provided 24/7 helpdesk support, troubleshooting, and escalation management.
On-site Manager
Datacentrix/Infrasol
Jan 2014 - Dec 2015 (1 year 11 months)
Managed IT support, repairs, network setups, server support, and staff management at Steve Biko Hospital.
Notebook/Laptop Engineer
Pinnacle Africa
Jan 2011 - Dec 2014 (3 years 11 months)
Maintained and repaired laptops, tablets, and smartphones; managed RMAs; trained technicians; imaged 15,000 tablets and SD cards.
Intern
Pronto IT Solutions
Jan 2010 - Dec 2010 (11 months)
Practical internship in PC Engineering: laptop repairs, hardware/software installation, Windows OS setup.
Waiter
Square Times Restaurant
Jan 2010 - Dec 2010 (11 months)
Part-time waiter.
Youth/Team Leader
Church
Jan 2007 - Dec 2007 (11 months)
Led camps and youth activities.
Backstage Helper
Round Table
Jan 2003 - Dec 2006 (3 years 11 months)
Helped with event management and equipment setup.
Casual Helper
Greenfields Hatfield
Jan 2002 - Dec 2003 (1 year 11 months)
Assisted as runner and waiter.
Education
Degrees, certifications, and relevant coursework
Udemy
CompTIA Security+, Cybersecurity
2025 - 2025
Completed CompTIA Security+ course in 2025.
Udemy
Learning Networking Services on AWS and Microsoft Azure, Cloud Networking
2025 - 2025
Completed Learning Networking Services on AWS and Microsoft Azure course in 2025.
Udemy
The Unauthorized Ubiquiti Wireless with Labs Course, Networking
2025 - 2025
Completed The Unauthorized Ubiquiti Wireless with Labs Course in 2025.
Udemy
Microsoft 365 Ultimate Course 2021, Information Technology
2022 - 2022
Completed Microsoft 365 Ultimate Course 2021 in 2022.
Udemy
Master Microsoft Teams, Information Technology
2020 - 2021
Completed Master Microsoft Teams course from 2020 to 2021.
Udemy
Cold Calling Mastery, Sales
2021 - 2021
Completed Cold Calling Mastery course in 2021.
Udemy
MS SQL Server (T-SQL), Database
2020 - 2020
Completed MS SQL Server (T-SQL) course in 2020.
CTU Training Solutions
CompTIA N+, Information Technology
2011 - 2011
Completed CompTIA N+ certification in 2011.
CTU Training Solutions
CompTIA A+, Information Technology
2011 - 2011
Completed CompTIA A+ and CompTIA N+ certifications in 2011.
Damelin Menlyn
Higher Certificate, PC Engineering
Completed Higher Certificate in PC Engineering in 2010.
Carpe Diem
National Senior Certificate, General
Completed National Senior Certificate in 2009.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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