MPmmusi phuti
@mmusiphuti
Enthusiastic IT Support Engineer with over 5 years of experience.
South AfricaWhat I'm looking for
I am an enthusiastic and driven IT Support Engineer with over 5 years of experience providing high-level personable onsite and remote technical service to diverse teams. My expertise lies in troubleshooting and resolving hardware, software, and network issues while ensuring a positive user experience. I have a strong customer service orientation and a proven track record of optimizing user satisfaction and system performance.
Throughout my career, I have worked with cross-functional teams and external vendors to maintain system stability and efficiency. Currently, I am employed as an IT Support Technician at Wisa Services (Amazon), where I provide comprehensive support for IT-related issues, manage Active Directory user accounts, and implement cloud-based solutions in AWS and Azure. My previous roles have equipped me with a solid foundation in systems administration and technical support, allowing me to contribute effectively to any team.
Experience
Work history, roles, and key accomplishments
IT Support Technician A/V
Wisa Services (Amazon)
May 2023 - Present (2 years 2 months)
Provided first, second, and third-level support for IT-related issues, ensuring timely resolution and customer satisfaction. Diagnosed and troubleshot hardware, software, and network problems, escalating complex issues to appropriate internal teams when necessary.
L2 DSS Engineer
Reckitt Benckiser
Jan 2022 - Present (3 years 6 months)
Delivered first and second-level technical support, addressing user inquiries and resolving issues promptly. Assisted in the setup, configuration, and deployment of desktops, laptops, and mobile devices, managing them using Intune Autopilot.
Systems Administrator
Municipality of Gwanda
Jan 2017 - Present (8 years 6 months)
Managed the company’s clients’ and in-house server and network infrastructure, overseeing network firewall management using iptables, PFsense, Mikrotik, CISCO, and Fortigate. Administered virtual machines and virtual networks using QEMU/KVM, VMware vSphere, Hyper-V, and Libvirt.
Education
Degrees, certifications, and relevant coursework
Bulawayo Polytechnic
Advanced Diploma in Professional Computing and Information Technology, Professional Computing and Information Technology
Activities and societies: Network Administration, Systems Administration, Systems analysis and design, Database systems, Software engineering, Hardware management
Focused on Network Administration, Systems Administration, and Systems Analysis and Design. Gained expertise in Database Systems, Software Engineering, and Hardware Management.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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