Shanequia Monae

I’m a healthcare customer service professional with a strong background in pharmacy benefits management and patient support. In my current role as a remote Pharmacy Benefits Manager, I assist patients and healthcare providers with timely prior authorization status updates and verify eligibility and coverage for prescription medications.

I focus on high-volume service quality while maintaining accuracy in recordkeeping. I’ve streamlined data documentation processes to reduce errors by 15% while sustaining 95% accuracy, helping ensure smoother pharmacy transactions.

Before this, I built experience as a Customer Care Representative and Healthcare Billing Representative, resolving coverage discrepancies and billing inquiries, processing insurance claims, and supporting medical billing processes with compliance in mind. I bring strong de-escalation skills, medical terminology fluency, and disciplined CRM documentation to help customers quickly and professionally.