Makala Arnette
@makalaarnette
Dedicated customer service representative with 5+ years remote healthcare and pharmacy support.
United StatesWhat I'm looking for
I’m a Dedicated Customer Service Representative with 5+ years of remote healthcare and pharmacy customer support experience. I handle high-volume inbound calls with strong active listening and empathy, resolving customer concerns while maintaining professionalism.
In my roles, I’ve processed prescription refill requests, updated insurance information, and verified coverage details. I’m skilled in appointment scheduling, navigating multiple computer systems, and documenting customer interactions accurately.
I’ve supported patients and members at Everise (CVS Caremark), Sutter Health, and Alorica—answering questions, routing calls appropriately, and ensuring patient confidentiality. I bring compassionate service, troubleshooting, and clear verbal and written communication, supported by tools like EPIC, Five9, Zoom, and Microsoft Office.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise
Jan 2025 - Jan 2026 (1 year)
Assisted CVS Caremark pharmacy benefit members with questions, prescription refill requests, and medication-related support. Updated member insurance information, verified coverage details, and resolved issues while documenting interactions across multiple systems.
Customer Service Representative
Sutter Health
Jan 2023 - Jan 2025 (2 years)
Answered high-volume inbound calls from patients regarding healthcare services while maintaining patient confidentiality. Scheduled appointments, routed calls and messages to care teams, and updated patient demographics and insurance information in EPIC.
Customer Service Representative
Alorica
Jan 2020 - Jan 2023 (3 years)
Provided remote customer support for prescription services, billing inquiries, and account-related concerns. Resolved issues efficiently, educated customers on available services, and accurately documented interactions while multitasking across multiple systems.
Education
Degrees, certifications, and relevant coursework
Keiser University
Associate of Science, Medical Assisting
Currently enrolled in an Associate of Science program in Medical Assisting at Keiser University.
Dillon High School
High School Diploma with Honors, High School
Earned a High School Diploma with Honors from Dillon High School.
University of Phoenix
Coursework, Health Services Management
Completed Health Services Management coursework at the University of Phoenix.
Coastal Carolina University
Coursework, Forensic Psychology
Completed Forensic Psychology coursework at Coastal Carolina University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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