Michael Colon

Mentored and coached 20+ team members, driving a 30% improvement in key sales and service metrics within three months. Led a 12-person team to increase business account engagement by 18% and quarterly sales by 14%, while building training and coaching programs that lifted product knowledge scores by 18% and improved customer satisfaction by 12%.

Generated $500K in product sales while maintaining a 94% customer satisfaction rating by translating complex technical features into clear, value-driven solutions. Mentored peers through product knowledge sessions and real-time coaching, contributing to stronger overall sales performance and leadership responsibilities.

Generated $74K in quarterly revenue by assessing client needs and delivering tailored technology solutions. Improved new business introductions by 12% through cross-functional strategy work and developed team resources to streamline solution delivery and raise customer satisfaction.

Drove B2B revenue growth selling HomeAdvisor solutions, using Salesforce to manage pipelines and secure decision-maker buy-in. Sold mHelpDesk field service management software and piloted client success programs across scheduling, dispatch, billing, inventory, and payroll to streamline operations and improve client profitability.

Installed fiber optic lines and network hardware across all five NYC boroughs, supporting community Wi-Fi access point deployments while ensuring system stability. Minimized downtime through proactive troubleshooting and maintenance.

Directed sales floor operations and merchandising initiatives, optimizing product placement and customer engagement to increase quarterly sales by 5% and strengthen brand loyalty. Led talent acquisition and mentorship, coaching teams and improving productivity by 8% while boosting repeat business through cross-training and performance support.