I am an experienced Sales Leader with a 19-year track record of exceeding company objectives in telecommunications. Throughout my career, I have demonstrated success in B2B sales and leadership, achieving rapid career advancement. I am proficient in solutions-based selling and adept at cultivating high-performing teams. I am skilled at multitasking in time-sensitive environments and fluent in both English and Spanish.
As an Enterprise Account Executive at Charter Communications, I spearheaded enterprise-level sales initiatives focusing on fiber-based and managed service client solutions. I applied consultative selling skills to discern key trends, unearth customer needs, and leverage industry expertise, resulting in successful closures. I thrived in diverse work environments, excelling in both office and remote settings while extensively traveling to secure new business accounts within defined territories. I strategically managed the sales funnel, consistently maintaining a 5X monthly quota target. I proficiently utilized CRM tools including Salesforce, ZoomInfo, CSG, ICOMS, GIS, and Outreach to optimize sales processes.
In my role as a Sales Manager, SMB at Charter Communications, I orchestrated the expansion of a call center from 40 agents and 4 Supervisors to a high-performance team of 120 agents and 10 Supervisors, strategically ramping up new hires. I led and developed a team of 4-5 Supervisors, each overseeing 12-14 direct reports in an outbound SMB sales environment, focusing on cultivating effective prospecting and funnel management skills from agent to leadership levels. I collaborated with senior leadership to enhance productivity, devise role-specific strategies, and utilized certified interviewing techniques to recruit and onboard top talent, contributing significantly to departmental growth. I designed agendas and presentations pinpointing operational deficiencies, steering proactive solutions for improved efficiency. I managed administrative tasks related to operational and performance indicators, implementing changes that significantly enhanced productivity and KPI performance.
