jj u
@jju
Versatile sales and operations leader driving revenue growth and team performance.
What I'm looking for
I am a results-driven sales and operations leader with over 9 years of experience in sales, customer service, and management across retail, B2B lead generation, and hospitality. I consistently exceed performance targets by combining strategic planning with a hands-on approach, driving revenue growth and optimizing operations through data-informed decisions.
My background includes leading high-performing teams, implementing successful social media and digital marketing initiatives, and improving customer experiences and retention. I bring expertise in CRM platforms, project management, and consultative sales—ready to deliver measurable impact in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
DSI Systems Inc.
Apr 2024 - Jul 2025 (1 year 3 months)
Consistently surpassed sales targets at AT&T retail (Costco) by converting cold leads, winning customers from competitors, and driving device and service upgrades to increase account value.
B2B Sales Lead Generation Manager
Fortem International
May 2022 - Oct 2023 (1 year 5 months)
Spearheaded lead generation and appointment-setting strategies that increased sales team productivity and converted high-value leads from CEOs and business owners into paying customers.
Hostel General Manager
Hostel du Nord
Jan 2021 - Apr 2022 (1 year 3 months)
Directed hostel operations, improved guest experience through streamlined processes, implemented social media campaigns to increase direct bookings, and developed staff training programs.
Customer Service Representative
HCL Technologies
May 2019 - Nov 2020 (1 year 6 months)
Scheduled exams and processed payments for diverse certification programs and transitioned to online proctoring during COVID-19 to maintain service continuity for test-takers.
Technical Support Specialist
Sitel Group
Jan 2016 - Mar 2017 (1 year 2 months)
Diagnosed and resolved LG appliance hardware issues via phone, achieving top performer recognition for call volume and high service quality scores.
Resolved customer inquiries for internet, phone, and cable services, handled billing, troubleshooting, technician scheduling, and upsold service plans and warranties.
Education
Degrees, certifications, and relevant coursework
Capitol University
Business Operations Management
2012 - 2014
Studied Business Operations Management at Capitol University from 2012 to 2014.
School, Cagayan de Oro
Secondary Education
2008 - 2012
Completed secondary education in Cagayan de Oro from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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