Open to opportunities

jj u

@jju

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Versatile sales and operations leader driving revenue growth and team performance.

United States

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What I'm looking for

I seek a role where I can lead teams, drive revenue through consultative sales and data-driven operations, and grow professionally in a dynamic, customer-focused company.

I am a results-driven sales and operations leader with over 9 years of experience in sales, customer service, and management across retail, B2B lead generation, and hospitality. I consistently exceed performance targets by combining strategic planning with a hands-on approach, driving revenue growth and optimizing operations through data-informed decisions.

My background includes leading high-performing teams, implementing successful social media and digital marketing initiatives, and improving customer experiences and retention. I bring expertise in CRM platforms, project management, and consultative sales—ready to deliver measurable impact in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Retail Sales Associate

DSI Systems Inc.

Apr 2024 - Jul 2025 (1 year 3 months)

Consistently surpassed sales targets at AT&T retail (Costco) by converting cold leads, winning customers from competitors, and driving device and service upgrades to increase account value.

Retail Sales Consultative Selling CRM (Salesforce)Customer Service Upselling POS Cross Selling

B2B Sales Lead Generation Manager

Fortem International

May 2022 - Oct 2023 (1 year 5 months)

Spearheaded lead generation and appointment-setting strategies that increased sales team productivity and converted high-value leads from CEOs and business owners into paying customers.

Lead Generation Appointment Setting B2B Sales Negotiation Outreach CRM Sales Enablement Cold Calling

Hostel General Manager

Hostel du Nord

Jan 2021 - Apr 2022 (1 year 3 months)

Directed hostel operations, improved guest experience through streamlined processes, implemented social media campaigns to increase direct bookings, and developed staff training programs.

Operations Management Hospitality Social Media Marketing Inventory Planning Staff Training Guest Relations Revenue Management

Customer Service Representative

HCL Technologies

May 2019 - Nov 2020 (1 year 6 months)

Scheduled exams and processed payments for diverse certification programs and transitioned to online proctoring during COVID-19 to maintain service continuity for test-takers.

Customer Service Scheduling Payment Processing Online Proctoring Communication Multitasking Compliance

Technical Support Specialist

Sitel Group

Jan 2016 - Mar 2017 (1 year 2 months)

Diagnosed and resolved LG appliance hardware issues via phone, achieving top performer recognition for call volume and high service quality scores.

Technical Support Troubleshooting Diagnostics Quality Assurance

Technical Support Specialist

AT&T

Jan 2015 - Jan 2016 (1 year)

Resolved customer inquiries for internet, phone, and cable services, handled billing, troubleshooting, technician scheduling, and upsold service plans and warranties.

Technical Support Troubleshooting Billing Scheduling Upselling Customer Service Service Contracts