Michael Alaska Pierre
@michaelalaskapierre
Remote contact center professional delivering empathetic customer support with accuracy and performance.
What I'm looking for
I’m a Remote Contact Center Representative with hands-on experience supporting customers in structured, performance-driven call center environments. I handle inbound calls, enter information accurately during live interactions, and guide customers through service-related processes using empathy and professionalism.
Across my roles with Randstad/Alight, Alorica, Teleperformance, and Conduent, I’ve managed high-volume inbound calls, navigated scripted workflows naturally, documented interactions precisely, and maintained confidentiality. I’m known for reliability, attention to detail, and meeting call quality, accuracy, and attendance performance expectations—while keeping a quiet, distraction-free remote workspace.
Experience
Work history, roles, and key accomplishments
Contact Center Representative
Alorica
Nov 2022 - Aug 2025 (2 years 9 months)
Responded to inbound customer calls remotely while following approved call flows and quality standards. Entered and verified customer and service information during live interactions, maintained professionalism, and met performance expectations for call quality, accuracy, and attendance.
Call Center Agent
Teleperformance
Feb 2020 - Sep 2022 (2 years 7 months)
Supported customers through inbound phone interactions in a highly structured environment using approved scripts as guidance. Documented interactions across multiple systems, helped customers understand next steps and service options, and resolved concerns with strong integrity and confidentiality.
Customer Support Associate
Conduent
Jun 2018 - Jan 2020 (1 year 7 months)
Provided phone-based customer support for service requests, accurately capturing and updating information during live interactions. Assisted with scheduling services according to customer preferences while maintaining a compliant, quiet remote workspace and delivering empathetic, customer-first support.
Education
Degrees, certifications, and relevant coursework
Nova High School
High School Diploma, High School
Earned a High School Diploma from Nova High School.
Availability
Location
Authorized to work in
Job categories
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