Open to opportunities

Michael Alaska Pierre

@michaelalaskapierre

Message

Remote contact center professional delivering empathetic customer support with accuracy and performance.

United States

Message

What I'm looking for

I’m looking for a remote contact center role where I can support customers through inbound calls, maintain accurate documentation across systems, and meet clear performance goals—while delivering empathetic service, integrity, and a natural conversation experience.

I’m a Remote Contact Center Representative with hands-on experience supporting customers in structured, performance-driven call center environments. I handle inbound calls, enter information accurately during live interactions, and guide customers through service-related processes using empathy and professionalism.

Across my roles with Randstad/Alight, Alorica, Teleperformance, and Conduent, I’ve managed high-volume inbound calls, navigated scripted workflows naturally, documented interactions precisely, and maintained confidentiality. I’m known for reliability, attention to detail, and meeting call quality, accuracy, and attendance performance expectations—while keeping a quiet, distraction-free remote workspace.

Experience

Work history, roles, and key accomplishments

Contact Center Representative

Alorica

Nov 2022 - Aug 2025 (2 years 9 months)

Responded to inbound customer calls remotely while following approved call flows and quality standards. Entered and verified customer and service information during live interactions, maintained professionalism, and met performance expectations for call quality, accuracy, and attendance.

Inbound Calls Customer Detail Verification Confidentiality Call Documentation Accuracy Performance And Attendance Targets

Call Center Agent

Teleperformance

Feb 2020 - Sep 2022 (2 years 7 months)

Supported customers through inbound phone interactions in a highly structured environment using approved scripts as guidance. Documented interactions across multiple systems, helped customers understand next steps and service options, and resolved concerns with strong integrity and confidentiality.

Inbound Phone Systems Customer Support Next Step Guidance Confidentiality

Customer Support Associate

Conduent

Jun 2018 - Jan 2020 (1 year 7 months)

Provided phone-based customer support for service requests, accurately capturing and updating information during live interactions. Assisted with scheduling services according to customer preferences while maintaining a compliant, quiet remote workspace and delivering empathetic, customer-first support.

Phone Based Customer Support Customer Preference Handling Customer Empathy Accurate Record Updates