Lisa Baskett

I’m a detail-oriented remote customer service representative who helps customers with inquiries, concerns, and clear explanations of account status. I document account information accurately and ensure I adhere to state and federal regulations, especially when managing delinquent accounts.

In my current role, I provide customer service through remote channels with professionalism and empathy, resolving complaints and diagnosing technical issues when customers need remote troubleshooting. I escalate complex technical issues to internal teams and work to maintain key performance metrics like average handle time, quality assurance, and production measures.

Before this, I worked as a Client Relation Specialist and a Call Center Representative, where I focused on conflict resolution, CRM documentation, and continuous improvement through feedback trends and process insights. I’m known for strong communication and active listening, and I consistently discuss additional products and services to enhance customer experience.