Rejaney Womack

I’m a Customer Service Representative with 3+ years of experience in remote and call center environments, focused on handling high-volume inbound calls with accuracy and empathy. I’m known for troubleshooting quickly, communicating clearly, and keeping customer satisfaction high even in fast-paced situations.

In my current role as a Customer Service Agent, I handle inbound calls for medical, dental, and vision benefits—explaining coverage, eligibility, claims, and costs using internal systems while maintaining compliance standards. I bring strong healthcare support experience, including HIPAA compliance, and I’m comfortable navigating multiple systems to resolve issues efficiently.

Previously, I worked as a Customer Support Specialist (Remote), where I reviewed and corrected benefits data to ensure accurate enrollment and coverage, resolved eligibility and effective-date issues, and coordinated with clients, carriers, and internal teams to clear discrepancies. Earlier call center experience and my time as a Home Health Aide strengthened my ability to support people with care, attention to detail, and sound decision-making.