Lisa Brown

I’m a customer-focused Customer Service Representative who thrives in high-volume, metric-driven inbound call environments. I support customers with service scheduling, account updates, and clear, professional communication that builds brand trust.

In my most recent role, I managed 70+ inbound calls per shift and helped customers with appointment booking and service coordination. I resolved concerns through active listening, problem-solving, and policy-aligned solutions, while documenting every interaction in CRM systems for service continuity and compliance.

I’m also experienced in keeping performance strong under pressure—maintaining 95%+ schedule adherence in a fast-paced call center. I navigate multiple internal systems at once and use de-escalation techniques to keep experiences calm, solutions-oriented, and customer-centered.

Previously, I delivered inbound support across phone channels at 75+ calls per shift, maintaining accuracy and professionalism. I achieved 96%+ quality and attendance compliance and escalated complex issues to supervisors and internal teams when needed.