Christopher Lewis
@christopherlewis1
Remote customer support specialist delivering high-quality service and technical issue resolution.
United StatesWhat I'm looking for
I’m a remote customer service specialist with 10+ years of experience delivering high-quality support in call centers, technical support, and claims processing. I resolve complex inquiries, troubleshoot hardware/software issues, and handle billing and service requests while maintaining empathy, professionalism, and strong de-escalation skills.
At Advance Call Center Technologies, I consistently achieved 95%+ customer satisfaction scores by using active listening and problem-solving strategies, documenting interactions in CRM systems, and mentoring new hires. Previously at TTEC and Continuum Global Solutions, I processed insurance claims with improved accuracy and turnaround time, and walked customers through troubleshooting steps that reduced repeat calls by 30%.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Advance Call Center Technologies
Jan 2021 - Present (5 years 5 months)
Provided remote customer support across phone, email, and chat, resolving billing and service requests while maintaining 95%+ customer satisfaction. Documented interactions in CRM systems and supported onboarding by mentoring new hires on scripts and call-handling best practices.
Processed and resolved insurance claims with high accuracy, reducing errors and improving turnaround time. Supported customers with benefits, claim disputes, and escalations while maintaining empathy and professionalism in a remote environment.
Provided remote technical support for hardware and software issues, guiding customers through troubleshooting steps. Reduced repeat calls by 30% while maintaining top-tier productivity and quality scores in a metrics-driven call center.
Conducted customer surveys via inbound and outbound calls, accurately capturing responses and insights. Documented results to support company research initiatives while maintaining data quality and completeness.
Education
Degrees, certifications, and relevant coursework
Christopher hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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