Nikita Dailey

I am a customer service specialist with over seven years of experience in high-volume call centers, collections, and client support. I consistently handle inbound and outbound phone, email, and chat interactions while maintaining professionalism with irate customers.

My strengths include conflict resolution, problem-solving, and meeting or exceeding performance targets. I have experience negotiating repayment terms, resolving complaints, and ensuring accurate claim follow-up for clients.

I have trained and supervised appointment schedulers, improving service quality and maintaining accurate data entry. In contract roles, I have supported large financial and service organizations by delivering timely, customer-focused solutions.

I am proficient with Microsoft Office (Word, Excel, Outlook), Google Drive, Workday, ADP, and strong at time management and organization. I bring a dependable work ethic and a focus on client satisfaction to every role.