Open to opportunities

Britney Ashu

@britneyashu

Customer-focused call center agent delivering calm, compliant support and efficient issue resolution in high-volume environments.

United States

Message

What I'm looking for

I’m looking for a remote or high-volume customer support role where I can resolve complex inquiries, meet quality and performance metrics, and deliver empathetic, compliance-driven service while continuously improving workflows.

I’m a customer-focused Call CenterAgent/Customer Service Representative with over six years of experience delivering high-quality support in fast-paced, high-volume environments. I manage complex customer inquiries across phone, email, and chat, resolving issues efficiently while maintaining a calm, professional demeanor under pressure.

I’m skilled at investigating and escalating complex cases, handling account updates (enrollment changes, address updates, and ID card requests), and documenting every interaction accurately in company systems. I consistently exceed customer satisfaction targets (95%+), reduce escalations by 30%, and help teams improve through streamlined remote workflows and training/mentoring.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

S Agility Health

Sep 2022 - May 2026 (3 years 8 months)

Handled inbound customer inquiries via phone, email, and chat, providing accurate information on health plan benefits, eligibility, claims status, and enrollment. Managed account updates and documented interactions in company systems while ensuring compliance with privacy and security requirements.

Call Center Operations Health Plan Eligibility Compliance

Call Center Agent

Anywhere Works

Apr 2020 - Apr 2022 (2 years)

Provided high-volume inbound call support with empathy and accuracy across product, billing, and service inquiries, maintaining service quality and policy compliance. Consistently exceeded customer satisfaction targets (95%+ positive feedback) and reduced escalations by 30% while improving productivity by 20%.

Inbound Calls Customer Satisfaction