Kadedra Lewis
@kadedralewis
Dedicated customer service representative with 5+ years in high-volume call center environments.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over five years of experience in fast-paced call center and customer support environments, skilled at handling high call volumes, processing payments, and documenting detailed account information. I consistently resolve customer concerns with professionalism and empathy, contributing to improved customer satisfaction and operational efficiency.
I have experience training and mentoring new team members, collaborating across teams to resolve escalated issues, and maintaining accurate CRM records and billing documentation. My strengths include conflict resolution, multichannel support, precise data entry, and a focus on service recovery that helps retain and restore customer trust.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Empower
Jan 2022 - Present (4 years 2 months)
Handle high-volume inbound customer calls to resolve account questions, process payments, and close service requests while maintaining professionalism and empathy; assist in training new team members to improve service quality.
Customer Service Representative
Empyrean Benefits Solutions
Sep 2019 - Mar 2020 (6 months)
Supported clients with account and benefits-related inquiries via phone and email, maintained accurate CRM documentation, and guided customers to appropriate solutions while meeting performance expectations.
Customer Service Representative
Conduent
Dec 2017 - Aug 2019 (1 year 8 months)
Managed high-volume inbound and outbound calls in a fast-paced call center, resolved customer complaints promptly, maintained organized interaction records, and mentored new hires on best practices.
Customer Service Representative
Alltran Financial
Aug 2016 - Dec 2017 (1 year 4 months)
Assisted customers with billing inquiries, payment arrangements, and account updates while resolving financial concerns with attention to detail and maintaining thorough documentation.
Education
Degrees, certifications, and relevant coursework
Ogle School of Hair, Skin & Nails
Licensed Esthetician, Esthetics
Completed esthetician licensing program focused on skin care, hair removal, and salon safety, resulting in state licensure in 2019.
Hogan Prep Academy
High School Diploma, General Education
Earned a High School Diploma, completing secondary education requirements in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Kadedra?
You can contact Kadedra and 90k+ other talented remote workers on Himalayas.
Message KadedraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
