Naomi Smith

I am a results-driven Customer Service Representative with strong experience in remote and phone-based call center support. I consistently handle high call volumes while maintaining professionalism and empathy.

I assist customers with account inquiries, billing questions, service issues, and technical troubleshooting, documenting interactions and resolutions accurately in CRM systems. I meet performance metrics for call handling time, quality assurance, and customer satisfaction.

My background includes roles at major contact center employers where I resolved complaints, escalated complex issues appropriately, and maintained accurate service records. I am proficient with remote work tools and dependable connectivity for sustained remote performance.

I bring strong communication, active listening, conflict resolution, multitasking, and time-management skills to create positive customer experiences and support operational goals.