micah loeffler

I’m a people-first business leader with more than 20 years of experience building strong client relationships and delivering exceptional service across retail, finance, and hospitality. I’ve spent over 8 years leading people and running operations—fostering inclusive environments, creating diverse teams, and translating strategy into measurable business results.

As a General Manager at Starbucks, I analyze data to make healthy business decisions that drive more than $2.6M in annual store revenue, exceed quarterly targets by 20%+ through proactive cost management and upselling, and increase year-over-year gross margin by 22%+ through routine P&L analysis. I also develop a team of 20+ with coaching-based performance management, reducing turnover by 18%+ year-over-year, while improving customer satisfaction scores by 20%+ as the primary point of contact for business decisions, technology issues, and customer concerns. Previously, I owned a portfolio of 50+ clients at Prospect Home Finance using Salesforce and Google Suite to maintain pipelines, grow customer retention to 90%+, and generate over $1.2M in annual revenue. I’m currently building my technical edge through the Google Data Analytics Professional Certification.