Open to opportunities

Rashaud Mcdonald

@rashaudmcdonald

Message

Retail and sales leader focused on operational excellence and growth.

United States

Message

What I'm looking for

I’m seeking a General Manager or Sales Leadership role where I can lead teams, drive KPI-based performance, strengthen customer experience, and maintain operational standards. I want a place that values accountability, growth, and consistent execution.

I’m an experienced retail and financial services professional with a strong record in team leadership, sales performance, and daily operations. I bring a customer-first mindset, accountability, and a consistent focus on meeting business goals.

Across roles including Assistant General Manager and Senior Support Specialist, I’ve supported store and warehouse operations in fast-paced environments, coached teams to hit targets, and tracked performance through KPIs. I’ve also worked to reduce shrink through improved inventory control and loss prevention practices.

What I enjoy most is turning operational standards into measurable results—whether through sales execution, employee development, or maintaining compliance with policies and regulations. I’m seeking a General Manager or Sales Leadership role where I can drive growth and strengthen day-to-day performance.

Experience

Work history, roles, and key accomplishments

Current

Package Handler

Current

FedEx

Apr 2026 - Present (6 months)

Supported daily warehouse operations in a fast-paced environment by ensuring accurate, timely package handling. Followed safety procedures and productivity standards to maintain operational performance.

Warehouse operations Safety Compliance Productivity Standards Order Accuracy Time Management Teamwork Process Adherence

Benefits Specialist

SelectQuote

Nov 2025 - Apr 2026 (5 months)

Assisted clients remotely with selecting insurance and benefit options through consistent follow-up and clear communication. Met sales goals and maintained accurate records using CRM systems.

Insurance Sales Benefits Enrollment CRM Systems Record keeping Client Communication

Assistant General Manager

Vans

Sep 2024 - Nov 2025 (1 year 2 months)

Supported store operations and team performance by monitoring KPIs including conversion, UPT, and sales performance. Assisted with hiring, scheduling, employee development, and improved inventory control to reduce shrink.

Store Operations KPI Tracking Team Leadership Employee Development Inventory Control Loss Prevention

Assistant General Manager

Sunglass Hut

Jul 2023 - Sep 2024 (1 year 2 months)

Assisted in managing daily store operations to support sales performance and improve the customer experience. Coached team members to meet sales goals and supported inventory control and loss prevention efforts.

Sales Performance Team Coaching Customer Experience Inventory Control Loss Prevention Customer Service Performance Management

Senior Support Specialist

Woodforest National Bank

Sep 2021 - Jul 2023 (1 year 10 months)

Provided customer support by resolving account-related issues and maintaining accurate service records. Identified opportunities to recommend banking products and services while adhering to company policies and banking regulations.

Customer Support Account Related Issues Banking Products Cross Selling Communication Skills Customer Service CRM Systems Compliance

Assistant General Manager

Payless ShoeSource

Mar 2019 - Sep 2021 (2 years 6 months)

Managed store operations including sales, staffing, and inventory while training and supervising team members to meet performance expectations. Supported loss prevention efforts and maintained operational standards.

Store Operations Management Sales Performance Staffing Inventory Management Loss Prevention Team Supervision Corporate Trainer

Multi-Department Manager

Walmart

Aug 2015 - Mar 2019 (3 years 7 months)

Managed multiple departments and led a team of up to 20 employees, contributing to approximately 10% business growth through operational execution and merchandising. Maintained inventory levels, ensured merchandising standards, and supported strong customer service and store organization.

Team Management Merchandising Inventory Control Customer Service Loss and Shrink Awareness