Rashaud Mcdonald

Supported daily warehouse operations in a fast-paced environment by ensuring accurate, timely package handling. Followed safety procedures and productivity standards to maintain operational performance.

Assisted clients remotely with selecting insurance and benefit options through consistent follow-up and clear communication. Met sales goals and maintained accurate records using CRM systems.

Supported store operations and team performance by monitoring KPIs including conversion, UPT, and sales performance. Assisted with hiring, scheduling, employee development, and improved inventory control to reduce shrink.

Assisted in managing daily store operations to support sales performance and improve the customer experience. Coached team members to meet sales goals and supported inventory control and loss prevention efforts.

Provided customer support by resolving account-related issues and maintaining accurate service records. Identified opportunities to recommend banking products and services while adhering to company policies and banking regulations.

Managed store operations including sales, staffing, and inventory while training and supervising team members to meet performance expectations. Supported loss prevention efforts and maintained operational standards.

Managed multiple departments and led a team of up to 20 employees, contributing to approximately 10% business growth through operational execution and merchandising. Maintained inventory levels, ensured merchandising standards, and supported strong customer service and store organization.

Completed coursework toward a degree in Communications with junior standing.

Obtained a Pharmacy Technician Trainee License in Texas.