Open to opportunities

Kelly Carpenter

@kellycarpenter

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Experienced General Manager focused on operational excellence and team leadership.

United States

Message

What I'm looking for

I am looking for a role that allows me to lead teams, drive operational improvements, and foster a culture of excellence.

As a General Manager with over a decade of experience, I am dedicated to supporting business operations through effective staff management and exceptional customer service. My journey began in the food and beverage industry, where I honed my skills in overseeing daily operations and ensuring compliance with state regulations. I take pride in creating a positive work environment by fostering communication among team members, setting clear goals, and monitoring performance.

During my tenure at Alpine Bagel, I successfully implemented new procedures and technologies that significantly improved efficiency and streamlined operations. My leadership skills have enabled my teams to exceed sales goals while maintaining high customer satisfaction scores. I am passionate about analyzing financial data to identify trends and develop strategies that enhance overall performance.

Experience

Work history, roles, and key accomplishments

General Manager

Alpine Bagel

Jan 2015 - May 2025 (10 years 4 months)

Oversaw daily operations, managed staff, and ensured compliance with state regulations while providing exceptional customer service. Analyzed financial data, identified trends, and developed strategies to improve performance.

Operations Management Regulatory Compliance Customer Service Financial Analysis Strategy Development Communication Leadership

Retail Supervisor

FDY

Aug 2010 - Jan 2015 (4 years 5 months)

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Implemented new procedures and technologies that improved efficiency and streamlined operations.

Team Leadership Sales Management Customer Satisfaction Process Improvement Communication

Food and Beverage Manager

AMF

Apr 2008 - Aug 2010 (2 years 4 months)

Responsible for overseeing daily operations, managing staff, ensuring compliance with state regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve performance.

Regulatory Compliance Customer Service Financial Analysis Trend Analysis Strategy Development Operations Management

Education

Degrees, certifications, and relevant coursework

Strayer University

Bachelor of Arts, Business Administration

Grade: 3.87 GPA

Completed a comprehensive curriculum in Business Administration, focusing on core business principles and management strategies. Gained expertise in areas such as financial management, marketing, and organizational behavior.