MVMicaella jane Valencia
@micaellajanevalencia
Highly adaptable professional with diverse experience in customer service.
PhilippinesWhat I'm looking for
I am a highly adaptable professional with over three years of experience in customer service, sales, technical support, financial assistance, and data entry. My journey has also included eight months as a virtual assistant, where I managed inbound/outbound calls, emails, chat, and data encoding for e-commerce and appointment scheduling. I pride myself on my proven ability to deliver results across diverse roles, consistently exceeding expectations.
Throughout my career, I have been recognized as a top performer in various positions. At Alorica, I excelled as a Customer Service Representative and Technical Support professional, contributing to both the SME/Support and Talent Acquisition teams. My experience at ResultsCx further honed my skills in technical support and sales, where I served as a coach and brand ambassador. I also have a strong background in healthcare support, having worked with WeAccess Solution, where I specialized in Medicare/Medicaid and appointment scheduling.
My educational background in Computer Technology complements my practical experience, allowing me to leverage technology effectively in my roles. I am committed to continuous improvement and thrive in fast-paced environments where I can utilize my skills in public speaking, verbal communication, multitasking, and time management.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Phone Staffer and Ava’s Company
Transitioned from a BPO role to a virtual assistant, providing both part-time and full-time support to clients for over eight months. Experience includes e-commerce customer order management, product listing, photo editing, and appointment scheduling via phone, handling inbound and outbound calls.
Healthcare Professional
WeAccess Solution
Top-performing healthcare professional with over one year of experience in sales, data entry, and customer service, supporting both support and HR departments. Specialized in Medicare/Medicaid, appointment scheduling, claims processing, and health insurance enrollment, proficient in handling inbound/outbound calls, emails, and chat.
Customer Service Representative
ResultsCx
High-performing Customer Service Representative and Sales Associate with over one year of experience in technical support and sales for in-car radio and satellite systems. Served as a coach/SME, brand ambassador, and top performer, proficient in handling inbound calls, emails, chat, subscription activation, payment processing, and technical troubleshooting.
Customer Service Representative
Alorica
Top-performing customer service and technical support professional with over one year of experience handling credit card payments, inquiries, and troubleshooting. Contributed to both the SME/Support and Talent Acquisition teams, proficient in managing inbound calls, emails, and chat.
Education
Degrees, certifications, and relevant coursework
Kolehiyo Lungsod Ng Lipa
Associate in Computer Technology, Computer Technology
Completed an Associate in Computer Technology program, gaining foundational knowledge in computer systems and technology. The curriculum prepared me for various roles in the tech industry.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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