Open to opportunities

Mfon Emmanuel

@mfonemmanuel

Dedicated customer service and sales specialist who converts leads into loyal customers through empathy and data-driven CRM follow-up.

Nigeria

Message

What I'm looking for

Now seeking a remote customer service role where I can bring energy, persistence, and genuine care for customers—handling high-volume communication, resolving complaints fast, and using CRM tools to drive consistent results and follow-up.

I’m a Customer Service & Sales Specialist with “hands-on experience handling 200+ outbound calls daily” in a “high-volume healthcare environment.” I convert resistant leads by using empathy, active listening, and value-driven communication that earns real customer trust.

In my most recent role, I maintained consistent call quality while retaining clients ready to hang up by quickly identifying their core needs and repositioning product benefits. I also provided consultative support to dissatisfied customers, diagnosing product concerns and offering tailored guidance to improve outcomes, while consistently earning performance bonuses.

I’m equally strong in operations and record accuracy, maintaining “accurate CRM records” to support team follow-up and pipeline management. From managing store operations in Nigeria to driving outreach through phone calls, SMS, and email, I bring persistence, energy, and genuine care—now looking for a remote customer service role where I can deliver the same results.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Rep

Kuluvita Healthcare

Dec 2024 - May 2026 (1 year 5 months)

Handled 200+ outbound calls daily, converting resistant and previously-contacted leads through empathy, active listening, and value-driven communication. Maintained accurate CRM records and supported dissatisfied customers with tailored health-related guidance while consistently meeting sales targets to earn performance bonuses.

Outbound Calling Lead Generation Customer Complaint Resolution CRM Data Management Healthcare Customer Support

Sales Associate & Customer Service Rep

Magenta Vino House

Jan 2023 - Jan 2024 (1 year)

Managed store operations independently in the owner’s absence, handling sales, customer service, and daily transactions with full accountability. Maintained sales and debt records, used purchase history to offer discounts, and resolved complaints to drive loyalty and upsell to increase average transaction value.

Upselling Customer Complaint Resolution Debt Tracking Discount Follow Ups Recommendation Based Selling

Customer Support & Outreach Rep

Royal Treads Studio

Jan 2021 - Jan 2022 (1 year)

Conducted outbound customer outreach via phone calls, SMS, and email to promote premium wedding materials and drive sales. Managed client inquiries independently, tracked clients due for discounts, and maintained accurate sales records to ensure smooth operations.

Outbound Outreach Discount Follow Ups Client Relationship Management Product Guidance Data Documentation