Open to opportunities

Bayo Komolafe

@bayokomolafe

Message

Customer service and outbound sales specialist driving conversions and revenue.

Nigeria

Message

What I'm looking for

I seek a remote-friendly role where I can drive outbound conversions, use CRM expertise, collaborate cross-functionally, and contribute measurable revenue and retention improvements.

I am a result-driven customer service and outbound sales specialist with 5+ years of experience making high-volume outbound calls, exceeding conversion targets, and delivering exceptional service across remote and on-site settings. I consistently maintain meticulous CRM call logs, collaborate with dispersed teams, and generate measurable revenue and retention improvements.

At Vendease and MSG I drove hundreds of outbound calls weekly, contributed significant quarterly revenue, improved conversion rates and CSAT, and reduced client churn through cross-functional partnership and prompt follow-up. I am ready to leverage my remote-work expertise and CRM proficiency to help a forward-thinking organization accelerate growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

MSG

Apr 2025 - Present (1 year 2 months)

Made ~400 outbound calls daily, connected with 100+ prospects, secured 11+ meetings and converted 4–5 clients daily, while maintaining detailed Greenlight CRM logs to improve pipeline visibility and exceed conversion targets by >10%.

Outbound Calling Lead Generation Conversion Pipeline Management Google Workspace

IT / Customer Support

Vendease

May 2022 - Feb 2025 (2 years 9 months)

Performed 60+ outbound calls daily, exceeded call and conversion targets by 18%, contributed ₦15M quarterly via upsells, maintained Zoho CRM logs, achieved 95%+ CSAT with 2‑hour SLA and helped reduce churn by 12%.

Customer Support Outbound Calling Zoho Upselling CSAT SLA Management Cross Functional Collaboration Sales Enablement