Bayo Komolafe
@bayokomolafe
Customer service and outbound sales specialist driving conversions and revenue.
What I'm looking for
I am a result-driven customer service and outbound sales specialist with 5+ years of experience making high-volume outbound calls, exceeding conversion targets, and delivering exceptional service across remote and on-site settings. I consistently maintain meticulous CRM call logs, collaborate with dispersed teams, and generate measurable revenue and retention improvements.
At Vendease and MSG I drove hundreds of outbound calls weekly, contributed significant quarterly revenue, improved conversion rates and CSAT, and reduced client churn through cross-functional partnership and prompt follow-up. I am ready to leverage my remote-work expertise and CRM proficiency to help a forward-thinking organization accelerate growth.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
MSG
Apr 2025 - Present (8 months)
Made ~400 outbound calls daily, connected with 100+ prospects, secured 11+ meetings and converted 4–5 clients daily, while maintaining detailed Greenlight CRM logs to improve pipeline visibility and exceed conversion targets by >10%.
IT / Customer Support
Vendease
May 2022 - Feb 2025 (2 years 9 months)
Performed 60+ outbound calls daily, exceeded call and conversion targets by 18%, contributed ₦15M quarterly via upsells, maintained Zoho CRM logs, achieved 95%+ CSAT with 2‑hour SLA and helped reduce churn by 12%.
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Engineering, Computer Engineering
Completed a Bachelor of Engineering in Computer Engineering, graduating in July 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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