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Bayo Komolafe

@bayokomolafe

Customer service and outbound sales specialist driving conversions and revenue.

Nigeria
Message

What I'm looking for

I seek a remote-friendly role where I can drive outbound conversions, use CRM expertise, collaborate cross-functionally, and contribute measurable revenue and retention improvements.

I am a result-driven customer service and outbound sales specialist with 5+ years of experience making high-volume outbound calls, exceeding conversion targets, and delivering exceptional service across remote and on-site settings. I consistently maintain meticulous CRM call logs, collaborate with dispersed teams, and generate measurable revenue and retention improvements.

At Vendease and MSG I drove hundreds of outbound calls weekly, contributed significant quarterly revenue, improved conversion rates and CSAT, and reduced client churn through cross-functional partnership and prompt follow-up. I am ready to leverage my remote-work expertise and CRM proficiency to help a forward-thinking organization accelerate growth.

Experience

Work history, roles, and key accomplishments

MS
Current

Customer Service Specialist

MSG

Apr 2025 - Present (8 months)

Made ~400 outbound calls daily, connected with 100+ prospects, secured 11+ meetings and converted 4–5 clients daily, while maintaining detailed Greenlight CRM logs to improve pipeline visibility and exceed conversion targets by >10%.

Education

Degrees, certifications, and relevant coursework

Covenant University logoCU

Covenant University

Bachelor of Engineering, Computer Engineering

Completed a Bachelor of Engineering in Computer Engineering, graduating in July 2016.

Tech stack

Software and tools used professionally

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Bayo Komolafe - Customer Service Specialist - MSG | Himalayas