Meylin Figueroa Tonfat

Managed insurance eligibility, authorizations, and patient chart requirements for appointments. Coordinated patient appointments, referrals, exam results, and electronic faxes.

Managed high call volumes while providing exceptional customer support and maintaining professional composure. Investigated and resolved accounting, service, and delivery concerns.

Supervised hotel operations in the GM's absence, providing guidance and support to maximize performance. Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Managed individual and group check-in/check-out processes, providing guest service assistance based on high-quality standards. Handled sensitive information with discretion while maintaining strict confidentiality standards.

Managed individual and group check-in/check-out processes guided by high standards customer service LQA. Responsible for billing, countable monthly closure, and handling complaints and decision-making.

As Receptionist, managed difficult guest situations with empathy and professionalism, and enhanced guest satisfaction by efficiently managing check-in and check-out processes. As Front Office Supervisor, trained new front office staff and organized staff scheduling effectively. As Interim Front Office Manager, created schedules for front office staff members and resolved guest complaints professio

Greeted guests at the front desk and managed the check-in process, assisting with check-in and check-out. Resolved customer problems and complaints, and handled sensitive information with discretion.

Enhanced customer satisfaction by providing comprehensive product demonstrations. Collaborated with the sales team to reach targets, consistently meeting or exceeding personal quotas.

As Call Center Representative, strengthened communication skills through regular interactions and assisted with day-to-day operations. As Receptionist, enhanced guest satisfaction by efficiently managing check-ins and check-outs and handled cash transactions accurately. As Interim Front Office Manager, enhanced guest satisfaction by efficiently managing front office operations and implemented pre-

Studied Hotel Management at San Martin de Porres University in Lima, Peru. Gained comprehensive knowledge and skills in various aspects of hotel operations and management.