Open to opportunities

Sara HERNANDEZ

@sarahernandez

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Bilingual medical receptionist skilled in patient services and office operations.

United States

Message

What I'm looking for

I seek a patient-facing administrative role in a collaborative healthcare or senior-living setting where I can improve patient experience, manage scheduling/insurance tasks, and grow my medical office skills.

I am a motivated, bilingual (English/Spanish) medical receptionist with over a decade of front-desk and patient-service experience supporting clinics and senior living communities. I excel at appointment scheduling, insurance verification, payment collection, multi-line phone systems and delivering a positive patient experience.

My background includes roles as Patient Service Representative, Medical Receptionist, and Receptionist where I managed high call volumes, trained new employees on data entry and client demographics, coordinated authorizations and pre-approvals, and maintained clean, organized patient areas. I have hands-on experience with EMR systems, Dayforce payroll inputs, ICD-10, and other medical office processes.

I bring strong organization, prioritization, customer service and time-management skills, and I am authorized to work in the US. I seek opportunities where I can apply my administrative strengths to improve patient flow and office efficiency while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Representative

Current

Wayne Health

Aug 2023 - Present (2 years 6 months)

Manage front-desk operations including high-volume inbound/outbound calls, appointment scheduling, insurance verification, payment collections, and patient check-in to ensure efficient patient flow and positive experience.

Medical Scheduling Insurance Verification Patient Check In Multi Line Phone Systems Customer Service Microsoft Office

Receptionist

American House Senior Living Communities

Jan 2023 - Jul 2023 (6 months)

Handled phone routing, greeted residents and visitors, scheduled tours and appointments, assisted with data entry training for new staff, and supported resident inquiries to improve community engagement and admissions.

Receptionist Customer Service Data Entry Scheduling Microsoft Office Front Desk Operations

Housekeeping Supervisor

American House Senior Living Communities

Jul 2019 - Jul 2023 (4 years)

Supervised housekeeping operations across the facility, maintained cleanliness standards, managed supply orders, processed payroll hours and vacation approvals in Dayforce, and coordinated resident laundry services.

Staff Training Inventory Management Dayforce Quality Control Scheduling Facility Maintenance Customer Service

House Cleaner

MaidPro

Jun 2018 - Jul 2019 (1 year 1 month)

Performed residential cleaning services including deep cleaning of bathrooms and kitchens, dusting, vacuuming, mopping, bed-making, and trash removal to maintain client satisfaction and repeat business.

Residential Cleaning Time Management Customer Service Attention To Detail Mopping

Medical Receptionist

Millennium Medical Group

Jun 2009 - Apr 2015 (5 years 10 months)

Managed scheduling, payment reconciliation, insurance pre-authorizations, and training of new staff on data entry and patient demographics; coordinated scheduling for IMEs and EMGs to support clinical operations.

Medical Reception Scheduling Insurance Authorization Data Entry Medical Terminology Customer Service