Open to opportunities

Johanna Alandette

@johannaalandette

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Experienced Registered Medical Assistant dedicated to enhancing patient care.

United States

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What I'm looking for

I am looking for a role that values patient care, offers growth opportunities, and fosters a supportive team environment.

As a Registered Medical Assistant with over 10 years of experience, I have dedicated my career to enhancing patient care and operational efficiency in various medical settings. My proficiency in clinical procedures and patient management has allowed me to contribute significantly to the healthcare teams I have been part of. I am committed to leveraging my skills in multi-tasking and organization to support the growth and development of the organizations I work with.

In my current role at Amity Medical Group, I assist with inpatient triage, monitor vital signs, and maintain medical records to ensure compliance and operational efficiency. My previous experience as a Customer Service Representative and Interim Manager has equipped me with strong leadership and communication skills, enabling me to effectively manage teams and provide outstanding service to patients and their families. I take pride in creating a compassionate environment that enhances patient comfort and trust.

Experience

Work history, roles, and key accomplishments

Current

Registered Medical Assistant

Current

Amity Medical Group Charlotte

Jul 2022 - Present (3 years)

Assisted in patient triage, reducing wait times and enhancing workflow efficiency. Monitored vital signs, informing treatment plans and improving patient outcomes. Maintained medical records, ensuring compliance and operational efficiency.

Patient Triaging Workflow Optimization Vital Signs Patient Care Covid Testing Flu Testing Vaccine Administration COVID Testing

Customer Service Representative / Interim Customer Service Manager

Unique Loom

Aug 2020 - Present (4 years 11 months)

Supervised and monitored the team’s daily performance and productivity. Effectively handled resources such as people and technology to maximize productivity. Interviewed, hired, trained, and coached new members to help them develop their career skills and performance.

Team Supervision Performance Monitoring Resource Management Training And Development Customer Service Email Communication Phone Support Data Entry Reporting

Registered Medical Assistant

Advance Physical Medicine

Feb 2020 - Present (5 years 5 months)

Assisted Physicians, Nurse Practitioners, and patients. Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information. Kept patient appointments on schedule by notifying provider of patient’s arrival, reviewed service delivery compared to schedule, and reminding providers of service delays.

Confidentiality Scheduling Minor Surgery Assistance Patient Rights Medical Terminology

Registered Medical Assistant

Carolina Express Clinic

Jul 2016 - Present (9 years)

Provided compassionate assistance to physicians and patients, fostering a welcoming atmosphere and enhancing patient experience. Streamlined patient intake processes, improving efficiency and reducing wait times, leading to heightened patient satisfaction. Maintained accurate patient records and vitals, ensuring compliance with healthcare standards and supporting effective treatment plans.

Patient Support Patient Intake Healthcare Compliance Data Entry Medical Terminology

Education

Degrees, certifications, and relevant coursework

Kaplan College Charlotte

Registered Medical Assistant, Medical Assisting

2014 - 2014

Completed a comprehensive program to become a Registered Medical Assistant. Gained proficiency in various clinical procedures, patient care, and administrative tasks essential for medical settings.